Account Setup Coordinator

AML/KYC Specialist

Location: Knoxville, TN 37920 Remote

Duration: 12-Month Contract (Possible Extension)

Work Environment: Remote Post Training – Must be local to attend the 3-week in-office training

Hours: 8 Hours, Monday–Friday, between 7:00 AM – 6:00 PM (Preferred: 8:00 AM – 5:00 PM)

Position Summary

The Account Review Specialist plays a critical role in ensuring customer accounts meet all internal policy requirements to align with federal Anti-Money Laundering expectations. This position involves partnering with relationship managers and customers to remediate accounts, deliver excellent customer service, and ensure compliance within strict deadlines.

Key Responsibilities

• Review and remediate customer accounts to ensure compliance.
• Collaborate with internal and external relationship managers and customers to resolve account issues.
• Maintain high standards of customer service while managing remediation efforts.
• Ensure accounts are policy-compliant within designated timeframes.
• Meet daily production and quality benchmarks.
• Document and track account activities accurately.

Required Qualifications

• Proficiency in Microsoft Office Suite (Outlook, Excel, SharePoint, Word, Teams, etc.).
• Advanced organizational and critical thinking skills.
• Exceptional attention to detail and the ability to work efficiently under pressure.
• Demonstrated adaptability to changing requirements.
• Commitment to maintaining confidentiality throughout all account review processes.
• Strong computer and data entry skills.
• Excellent verbal and written communication.

Preferred Skills

• Knowledge of Anti-Money Laundering (AML) regulations.
• Experience in banking or financial services.
• Familiarity with KYC processes.

Work Environment

• This role begins with in-office training and transitions to a remote position upon completion.
• Responsible for working with various departments to successfully implement products and services for customers.
• Acts as the primary internal contact and coordinates activities with cross-functional teams.
• Resolves issues related to missing or conflicting product information and documentation by working with customers, sales staff, relationship managers, operations, bankers, and legal staff where applicable.