Care Coordinator

Manage all non-urgent calls from the dedicated voicemail system for patient care. Answer and direct calls as necessary to appropriate department or Medical Assistant. Assist the Medical Assistant team in facilitating questions for patients. Enter orders as per protocol for the clinical team. Return and document all calls that are received on the Care Coordination line. Work with additional staff on the Care Coordination line to manage voicemails of the CC line, RX line, and to cover breaks and lunches. Manage all prescriptions that are on the Prescription Refill line. Ref ill or send to primary Medical Assistant as indicated. Provide feedback to Clinical Supervisor for process improvement. Work with the Triage Team as necessary. Strictly adheres to all HIPAA rules and regulations Ability to work in a fast paced environment. Other duties as assigned Requirements Education and Experience CMA Certification Preferred, but not required In lieu of certification, candidates with at least three (3) years of relevant experience in a medical office, or combination of both may be considered. Experience documenting accurate, timely and complete information in the electronic medical record is required. Previous phone customer service experience is preferred, including handling high call volumes profession and courteously. Knowledge of orthopedic terminology preferred. Note: Applicants must reside in the State of Oregon to be considered for this position. Attendance for on-site orientation and staff meetings in Eugene, OR are required. Summary Mange all non-urgent calls from the dedicated voicemail system for patient care. Answer and direct calls as necessary to appropriate department or Medical Assistant. Assist the Medical Assistant team in facilitating questions for patients. Enter orders as per protocol for the clinical team. Return and document all calls that are received on the Care Coordination line. Work with additional staff on the Care Coordination line to manage voicemails of the CC line, RX line, and to cover breaks and lunches. Manage all prescriptions that are on the Prescription Refill line. Refill or send to primary Medical Assistant as indicated. Provide feedback to Clinical Supervisor for process improvement. Work with the Triage Team as necessary. Strictly adheres to all HIPAA rules and regulations Ability to work in a fast paced environment. #J-18808-Ljbffr City of Lincoln