Service Support Specialist
$92.31k - $124.89kGdit
Customer Service Support Specialist
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.
WHAT YOU'LL NEED TO SUCCEED:
- Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- Required Experience: 3+ years of related
- Required Skills & Experience:
- Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
- Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
- Demonstrated experience with requirements management
- Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
- Demonstrated experience with oral and written communication skill
- Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
- Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
- Security Clearance Level: TS/SCI with Polygraph
- Desired Skills and Experience
- Demonstrated experience with the Sponsor's IT security guidelines and policies
- Demonstrated experience with the Sponsor's procurement mechanisms and processes for hardware and software procurement orders
- Demonstrated experience with basic knowledge of Project Management concepts and principles
- Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
- Demonstrated experience with transferring data between different systems
- Location: Chantilly, VA - On Customer Site
- Hours: M-F 7:00 am-3:00 pm
- U.S. Citizenship Required
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
The likely salary range for this position is $92,307 - $124,886. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Work Location: USA VA Chantilly
Vacancy posted 14 hours ago
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