IT Support Specialist

Position Type: Full Time (40+) Pay Type: Salary Seasonal Work: No Virginia Paving Benefits: Company Paid Basic Life Insurance Company Paid Long Term Disability Policy Company Paid Vacation & Holiday Pay Company Paid Parental Leave Company Paid Maternity Leave Company Paid Employee/Family Assistance Program (EAP) Voluntary Medical & Vision Insurance Voluntary Dental Insurance Voluntary Short Term Disability Voluntary Supplemental Term Life Voluntary Accident, Legal, Hospital, Critical Illness Policies 401(k) Plan w/Employer Match Annual Company Stock Purchase Opportunities Discount Partnerships: Verizon, Ford, Perkspot Health and Wellness Benefits, including Monthly Gym/Fitness Incentives General Description Vinci Construction USA is seeking an IT Support Specialist to work as part of the Technology team in our Chantilly, VA locations. In this role, you will act as the primary point of contact for locations assigned to you as well as work across the organization as part of a team. The IT Support Specialist works with internal and external resources to ensure that the systems are operating correctly, staff has the required access, service requests are processed efficiently and that operations have continuous use of the solution. Specifically, you will be responsible for Tier 1-2 support for desktops with Windows operating systems, triage software applications, assist users in the efficient use of applications, and provide clear, concise technical communications to elevate issues to senior leadership or vendors. A thorough knowledge of Windows software, a variety of hardware knowledge, good communications and people skills are necessary. Key Duties Create, review and triage support Tier (1-2) tickets on a timely basis Provide end-user desktop support via remote support tools or in person visits Install and configure new Windows 10 computers, monitors, and printers. Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices Knowledge or ability to learn about Cisco switches, internet connectivity and Cisco IP phones Create clear, concise process and system diagrams and other supporting documentation Assist with other projects and tasks as required Strong communication skills are required with the ability to prioritize multiple tasks Track and generate reports monthly for outstanding issues Coordinate with vendors to execute software and firmware upgrades Communicate with users, vendors, and IT in a professional manner Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies Qualification Requirements General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A good driving record is required to be hired. Education and Experience Minimum 3 years of technical experience working with hardware/software Experience working in windows and virtualized environments Ability to utilize an ITSM system for change and incident management Must have experience providing end user support with Windows 10, printers, and monitors. Preferred knowledge of Windows Server, server hardware, domain administration, network troubleshooting, storage, switches, routers, firewalls, access points, videoconferencing, printers, copiers, smartphones, VoIP, LAN, WAN, Active Directory, DHCP, DNS, SharePoint, Office 365, antivirus, spyware removal, and backup/restore processes Microsoft training and related certifications are a plus Ability to assess customer needs to craft and deliver solutions Strong interpersonal, organizational and customer service skills Ability to manage multiple projects and own tasks concurrently Ability to work flexible/extended hours when requested and participate in an on-call schedule Willingness to share knowledge and help cross-train peers Able to work both independently and effectively with remote team members as necessary Physical Demands Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day. Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties. Lifting and transporting of moderately heavy objects (40 lbs). Travel to locations to assist users or deploy systems as needed Work Environment Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities may be required. Noise level in the office work environment is normal. Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees. Assess work environment for possible hazards and makes sure training is adequate to the task. Has proper personal protective equipment and tools, uses them appropriately for the given task. Speaks up if seeing an unsafe act Identifies and turns in near miss reports Asks for help, when needed, to perform tasks safely. Considers if there is a safer way to perform work and communicates. Virginia Paving Company is a leading asphalt pavement producer and paving contractor for the state of Virginia. We are proud to have worked on many of the projects that have helped shape the footprint of Northern Virginia, the Stafford County/Fredericksburg area, and Hampton Roads, Virginia. Our teams successfully complete hundreds of paving contracts every year for projects ranging from public roadways and interstates, to commercial parking areas, to government and military facilities. In every case, we do so safely and efficiently, using quality material produced in-house at one of our seven state-of-the-art facilities. We support a Drug-Free Workplace. EOE AA M/F/Vet/Disability are encouraged to apply. #J-18808-Ljbffr