IT Support Specialist

Job Description

Job Description

Trustar Bank is a community bank conceived to meet the banking needs of businesses and individuals in the greater metropolitan Washington DC area. The Organizers of the Bank are experienced bankers, bank investors, and business professionals in the Bank’s target market area. Rapid consolidation in the Bank’s target market has created an opportunity for a community-based commercial bank.

“At Trustar, our mission is to be your partner for financial success, to provide a sound investment for our shareholders, and to support our local community.”

A viable market, sufficient capital, engaged leadership, and strong management are critical success factors for any financial institution. Service differentiates one bank from another. As a community bank, Trustar Bank‘s strategy is to be a personalized alternative to larger, super-regional financial institutions that increasingly dominate the Bank’s primary market. Our mission statement emphasizes personal service, responsiveness, and a willingness to tailor products and services to meet the needs of our customers:

“Our unique approach to financial services and our ‘can do’ attitude sets us apart from our competition. At Trustar, our philosophy is to provide customized banking solutions and top-notch service that truly addresses your individual needs.”

Trustar Bank is currently seeking an experienced IT Support Specialist who will provide support to end users on a variety of technology or systems related issues. This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the field’s concepts, practices and procedures. The IT Support Specialist will follow all established policies and procedures of the Bank.

Detailed Job Duties will include

• Resolve escalated Tier 1 service desk tickets.
• Open and manage service tickets with 3rd party vendors.
• Troubleshoot hardware, software, network, and application issues.
• Support Windows laptops, desktops, and mobile devices.
• Manage printers, scanners, docking stations, and peripherals.
• Monitor and manage disk space utilization across virtual machines, proactively identifying capacity issues and implementing corrective actions to maintain system performance and availability.
• Support remote users and branch locations.
• Provide administration and support for Citrix Virtual Apps and Desktops environments, troubleshooting escalated user access, performance, and connectivity issues.
• Troubleshoot M365 Office suite such as Outlook, Teams, OneDrive, and SharePoint issues.
• Manage mailbox permissions and distribution groups.
• Support MFA and password resets.
• Assist with Microsoft Entra ID (Azure AD) administration.
• Enroll and manage mobile devices.
• Monitor endpoint compliance.
• Investigate endpoint security alerts.
• Support antivirus and EDR platforms.
• Troubleshoot LAN/WAN connectivity issues.
• Support VPN access and remote connectivity.
• Diagnose DNS, DHCP, and TCP/IP problems.
• Support onboarding and offboarding processes; new accounts and equipment.
• Maintain user access controls.
• Administer and maintain endpoint management platforms such as ManageEngine Endpoint Central and Microsoft Intune.
• Maintain accurate asset tracking and inventory records within the organization's IT Asset Management (ITAM) system and Configuration Management Database (CMDB).
• Track asset lifecycle activities including procurement, deployment, relocation, maintenance, replacement, and disposal.
• Deploy Microsoft Patch Tuesday updates to workstations and servers following change management procedures; monitor compliance and remediate failed installations.
• Coordinate emergency and out-of-band security patch deployments.
• Maintain endpoint security baselines and system configurations.
• Support and troubleshoot SharePoint user provisioning, access management, and role-based security administration, service requests, and performance issues in accordance with established SLAs.
• Provide support for enterprise mobile device management platforms such as Microsoft Intune. Troubleshoot escalated mobile device issues involving enrollment, policy application, compliance, application deployment, and device connectivity.

• Perform other duties as assigned

Requirements include :

• Bachelor’s Degree in Information Technology or related field
• Five or more years of experience in IT Field in corporate environment.
• Must have technical proficiencies in the following platforms: Citrix virtual desktop environments, Windows Server 2008, 2010, Exchange Server 2010, VoIP telephone systems.
• Must be familiar with and have experience in PC and Peripheral installation and repairs.
• Must know Active Directory and Group Policies and be familiar with Citrix virtual desktop environments.
• Thorough understanding of building systems.
• Knowledge of Microsoft Office applications, Office 365, Remote Desktop, Ethernet, Adobe and Acrobat.
• Good Interpersonal skills
• An ability to prioritize multiple tasks
• Ability to work independently
• Excellent communications skills both written and verbal
• Must rely on experience and judgment to plan and accomplish goals.
• Proficiency in MS Office (Word and Excel)

Trustar Bank has grown rapidly since its start in 2019. With an all-star team and fast-paced environment, this is an exciting opportunity to join a great Team. We also provide an outstanding benefits package to include a NO Deductible health care plan, a strong 401(k) with discretionary company match, LifeLock premier for all employees, and a generous PTO plan. This is an in-office position and a professional environment. We are an equal opportunity employer. Compensation commensurate with experience and background, range begins at $80,000.