IT Support Specialist II

Vets Hired

Job Description:

As a Tier 2 Helpdesk Support team member, you'll play a pivotal role in providing advanced technical assistance and support to resolve complex issues related to computer systems, software, and networks within our organization. Your expertise will be crucial in handling escalated problems, ensuring efficient troubleshooting, and delivering high-quality support to our users.

Education/Experience

Proven track record (3 years) in a Tier 2 or equivalent technical support role.
Expertise in troubleshooting and resolving complex hardware, software, and network issues.
In-depth knowledge of operating systems (Windows, MacOS), software applications, and network protocols.
Proficiency in utilizing helpdesk software and ticketing systems to manage and track support requests.
Strong analytical and problem-solving skills with the ability to prioritize tasks effectively.
Excellent written and verbal communication skills for effectively conveying technical information to non-technical users.
Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Solutions Associate) are advantageous.

Job Responsibilities

Manage escalated technical issues from Tier 1 support, providing in-depth analysis and advanced troubleshooting to achieve resolution.
Diagnose and resolve complex hardware, software, and network issues, collaborating with other IT teams and vendors if necessary.
Research and develop solutions to technical problems, documenting procedures and best practices for future reference.
Perform system upgrades, configurations, and installations, ensuring minimal disruption to operations.
Mentor and assist Tier 1 support agents, providing guidance and knowledge transfer to enhance their capabilities.
Maintain accurate and detailed records of technical issues and resolutions using our ticketing system.
Collaborate with cross-functional teams to implement improvements and enhancements to existing systems and processes.
Conduct user training sessions on advanced technologies and applications.

Able to travel to all satellite office locations.
On-call-duty rotation that includes nights and weekends

Working Place:

Sterling, Virginia, United States

Company :

Vets Hired

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the IT Support Specialist II in Sterling, VA vacancy

Dealership IT Support Specialist
...Job Title: Dealership IT Support Specialist Company: Easterns Automotive Group Location: Washington DC Area Easterns Automotive Group is seeking a skilled and dynamic Dealership IT Support Specialist to join our team. As a leader in the certified pre-owned...
Suggested
Flexible hours
Easterns Automotive Group
Sterling, VA
5 days ago
IT Support Specialist III
...telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers... ..., but not limited to the following: PC configuration support, including troubleshooting advanced issues related to OS...
Suggested
Remote work
M.C. Dean, Inc.
Vienna, VA
3 days ago
Senior IT Support Specialist
...entrepreneurship, leadership, and life. Position Overview Our IT Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the Sr. IT Support Specialist is to provide proficient support for all staff. The Sr. IT...
Suggested
Work at office
Local area
Legence
Chantilly, Loudoun County, VA
3 days ago
IT Support Specialist (Senior)
...Job Title: Senior IT Specialist ***Active Secret Required, Active Top Secret Preferred*** ***ISA Clearance necessary to work on project... ...clearance preferred Document and collaborate on system support and coordination Perform asset management for project/client...
Suggested
Full time
Contract work
Temporary work
For contractors
Work at office
Local area
The Amatriot Group
Vienna, VA
4 days ago
IT Support Specialist
$30 - $40 per hour
...Description Our customer is seeking a IT Support Specialist for its Dulles office, which supports approximately 150 to 200 onsite users including the CEO. This role is part of a 16-person support team that serves over 6,000 users nationwide across 25 offices and hundreds...
Suggested
Contract work
Temporary work
Work at office
Local area
Remote work
Sterling, VA
3 days ago
Technical Support Engineer II
...Technical Support Engineer II Sterling, Virginia, United States Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud...
Work experience placement
Work at office
Worldwide
Weekend work
Axon
Sterling, VA
4 days ago
IT Support Administrator II
...Everseen: A leader in vision AI solutions for the world's leading retailers. The Role Join our team as a IT Support Administrator II and become a key driver of our technological success. In this role, you will advance your career by maintaining, upgrading, and...
Work at office
Local area
Remote work
Everseen LTD
Sterling, VA
1 day ago
IT Specialist 3/Network Technician 5 - C
...Telos Corporation to protect their vital IT assets. The reputation of our company rests... ...gathers and reviews requirements collection supporting the design and implementation of Wired/... ...Candidate must be DoD 8570 IAT Level I or Level II compliant. Additional network relevant...
Contract work
Work at office
Local area
Shift work
Weekend work
Navstar
Ashburn, VA
3 days ago
Tech Support Specialist II
...Job Title: Tech Support Specialist II Location: Reston, VA (Onsite) Duration: 3 Months Contract with possible Extension Experience Required: Deploy new computers to customers. Also evaluate, refurbish, and redeploy computers. Troubleshoot user problems at the desktop....
Contract work
TPI Global Solutions
Reston, VA
3 days ago
Systems Administrator II
...Team. Job Title: Systems Administrator II Location: Reston, VA Job Location:... ...Custodian who will act as a key member of the IT and Data Governance teams, responsible for... ...content within Box. This role will support end users, enforce data governance policies...
Ampcus
Reston, VA
7 days ago
Systems Admin Sr Prin II
...national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best.... ...everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and...
Flexible hours
BAE Systems USA
Sterling, VA
1 day ago
IT Specialist
$66k - $106k
...IT Specialist Job Locations US-VA-Herndon Requisition ID 2026-167100... ...Peraton is hiring an IT Specialist to support our DHS customer at the 24X7 TSA Operations... ...Responsibilities: Provide Tier I and Tier II support for interagency partners. (USSS,...
Contract work
Shift work
Peraton
Herndon, VA
1 day ago
Support Engineer II - 2 Schedules Available!
$85k - $95k
...Support Engineer II ISI is looking for a proactive and customer-focused Support Engineer II to join our IT team. This role is ideal for individuals eager to grow their skills in IT support, networking, and compliance while working in a dynamic, fast-paced environment...
Contract work
Interim role
Remote work
Flexible hours
Weekend work
ISI Enterprises
Herndon, VA
16 hours ago
Windows System Administrator (Onsite - TS/SCI Clearance Required)
...We are seeking a skilled System Administrator on Windows systems to join our IT team. The successful candidate will be responsible for the deployment, configuration, maintenance, and support of Windows 11 workstations and related infrastructure. This role requires hands...
Flexible hours
Raytheon
Sterling, VA
3 days ago
Windows Systems Administrator
$85k - $141.6k
...in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development.... ...and Herndon, VA. Minimal off hour/weekend support Responsibilities include, but are not limited... ...-V Cluster, SAN, Remote Desktop Services, IIS, File Print Working knowledge of...
Hourly pay
Contract work
Temporary work
Work experience placement
Work at office
Local area
Remote work
Weekend work
ManTech
Herndon, VA
3 days ago
Windows Systems Administrator
$92.3k - $166.85k
...Administrator to join a small but highly impactful team. You will support systems with significant importance to our customer while... ...Computers, DNS, Active Directory Sites and Services, WSUS, SQL, and IIS. Configure and administer Windows Desktop Operating Systems...
Local area
Immediate start
Leidos
Chantilly, Loudoun County, VA
2 days ago
Classified Windows System Administrator
$30.8 - $56.16 per hour
...System Administrator (Systems Administration Specialist II/III) and play a pivotal role in securing... ..., and ready to advance your career in a supportive, forward-thinking work environment, we... ..., reinforcing a stable and resilient IT foundation. What You Need to be Successful...
Hourly pay
Full time
Immediate start
Remote work
Relocation package
Flexible hours
The Aerospace Corporation
Chantilly, Loudoun County, VA
3 days ago
CyberSecurity/SysAdmin
...storage systems, applications, and databases supported by the program, including physical and... ...related experience, or Bachelor's degree in IT or related field with 2 years of related... ...Environment Security + or equivalent IAT Level II certification Desired ~ Security + or...
Contract work
Night shift
Technica
Sterling, VA
4 days ago
Systems Administrator - II
...distributions preferred). At least 5 years experience in managing Spark/Hadoop Clusters, including providing monitoring and administration support of Spark, HBase/Hive Kafka Experience with configuration management tools, deployment pipelines, and orchestration services Ansible...
Work experience placement
Samprasoft
Ashburn, VA
4 days ago
Systems Admin Sr Prin II
$149.6k - $254.32k
...intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence &... ...everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations...
Full time
For contractors
Local area
Flexible hours
BAE Systems USA
Herndon, VA
4 days ago
IT SysAdmin
.... to Mid-Level Systems Administrator to join our dynamic team, supporting our government customer in driving innovation, efficiency, and security... ...we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations...
BAE Systems USA
Reston, VA
1 day ago
Network Administrator 3 -Tyson's,VA
...automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia,... ...various network technologies and end-user support to include some of the following: Systems... ...DOD 8570 Baseline Certification IAT Level II. Abilities: Exposure to computer...
M.C. Dean, Inc.
Vienna, VA
6 days ago
Network Administrator - Level 2
$75.2k - $158.1k
...Description The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its many operating locations. Our... ...Guides (STIGs). Qualifications: Required: IAT II and CCNA Certification TS/SCI security clearance with ability...
Contract work
Work experience placement
Remote work
Navstar
Reston, VA
3 days ago
Tech/Network Support
..., data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities... ...into PWW. They assist with monitoring, system analysis, and IT operations support. Daily tasks include, but are not limited to:...
Contract work
Nightwing
Sterling, VA
3 days ago
Network Support (Part Time)
...currently seeking a Network Administrator to be responsible for IT services required to support Navy Marine Corps Internet (NMCI)/COSC planning,... ...U.S Citizenship required Current DoD IAT 8570 level II compliant certification A High School Diploma/GED Minimum...
Full time
Contract work
Part time
Local area
Flexible hours
Serco
Herndon, VA
2 days ago
Desktop Engineer/System Administrator (TS/SCI)
...on our program, you will provide technical support for protecting critical information,... ...assist with the development of an overall IT strategy for our government client. This is... ...systems support, including Tier I and Tier II customer service, incident, and problem management...
Full time
Beyond SOF
Reston, VA
3 days ago
Embedded Linux Support Engineer II
...Description SAIC is seeking a Mid-Level Linux Support Administrator/Engineer to support the design, development, configuration, and... ...end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and...
Work at office
SAIC
Ashburn, VA
8 hours ago
Data Center Systems Administrator
$69.55k - $125.73k
...managing complex technical processes and supporting data center design, modernization, and innovation... .... Current DoD 8140/8570 IAT Level II certification (Security+ CE, CCNA-Security... ...completion Knowledge of physical IT infrastructure (e.g. Servers, SANs, Networking...
Full time
For contractors
Work at office
Remote work
Leidos
Sterling, VA
1 day ago
Senior Desktop Support Technician
...Client account, with similar duties as the Deskside Technician II role, but with further experience and knowledge. Essential Duties... ...breached SLA/OLA for incident requests Provide walk in support on site to end users Assist with AV Support as necessary Provide...
Work at office
Long distance
Pomeroy
Leesburg, VA
1 day ago
Principal IT Systems Administrator (Program Services)
...systems integration and intelligence mission support services to meet our customers' most... ...various computing systems. Coordinating IT operations activities between program personnel... ...able to obtain a DOD 8140/8570 IAT Level II or higher certification (ie. Security+ CE,...
Nightwing
Sterling, VA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IT Support Specialist II. Be the first to apply!