Client Services - Manager (REMOTE- California)

Client Services Manager (Remote – California) Primary Purpose of the Role: Manage multiple client service programs or a large national program, maintain strong relationships with clients, brokers, and key vendors, and oversee program procedures and processes that drive customer satisfaction, consistency, and client retention. Essential Responsibilities Manage client renewals, service instructions, pricing, reporting, and contracts for assigned accounts. Serve as the primary client contact, driving customer satisfaction and retention. Oversee invoicing, audits, and accounts receivable follow‑up. Analyze and communicate loss data and cost drivers to clients. Coordinate projects, identify service issues, and support cross‑selling opportunities. Lead and develop team members, including hiring, performance management, and coaching. Support quality initiatives and perform additional duties as needed. Travel as required. Qualifications 5 years of claims management experience or equivalent combination of education and experience. Bachelor’s degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required. Professional certification as applicable to line of business preferred. California Workers Compensation claims experience required. Compensation & Benefits Starting pay range for this role is $100,000-$130,000 per year. Benefits include medical, dental, vision, 401(k) with matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other voluntary benefits. Equal Opportunity & Fair Chance Qualified applicants with arrest or conviction records will be considered in accordance with applicable fair chance ordinances. Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace. #J-18808-Ljbffr