Counter Sales-Kerrville

Job Description

Job Description

JOB TITLE: Counter Sales

DEPARTMENT: Retail

LOCATION: Kerrville, TX

PAY: $18.50/hr

BENEFITS: Benefits include a full health insurance policy that is 100% covered by Prime, a 50% matching 401(k) package, and a $25,000 life insurance policy. Comprehensive dental, vision and supplemental life insurance options are also available. PTO is available after 6 months. 7 paid holidays.

SUMMARY: Our Counter Sales Associate is self-driven and responsible for assisting in day-to-day operations within our retail stores including sales, estimating, and customer service.

DUTIES AND RESPONSIBILITIES:

• Provide professional, friendly, and responsive customer service over the phone, through email, and in person.
• Develop an understanding of customer projects, identify their needs, and recommend appropriate products and solutions.
• Recommend relevant add-on products and upsell opportunities to help customers successfully complete their projects.
• Maintain strong product knowledge to advise customers, answer questions, and assist in troubleshooting issues.
• Support team members with customer transactions and daily operations as needed.
• Identify sales leads, manage prospects, and actively pursue new business opportunities.
• Conduct cold calls and proactive outreach to expand the customer base and grow sales.
• Monitor market trends, customer feedback, competitor activity, and provide recommendations to leadership on ways to better serve customers and grow market share.
• Follow direction from supervisors and complete assigned tasks in a timely and professional manner.

QUALIFICATIONS:

• General computer skills required.
• Bilingual communication skills preferred.
• Experience with metal buildings preferred.
• Customer service experience preferred.
• Willingness to learn and adapt to computer software systems.
• Ability to understand and follow written and verbal instructions.
• Positive attitude and desire to work as a team player.
• Ability for cross training in other areas of the plant.
• Follow safety procedures including the proper use of Personal Protective Equipment.

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand, walk, bend, stoop, kneel or crawl.
• Frequently required to utilize hand and finger dexterity.
• Frequently required to talk or hear.

• Frequently work near moving mechanical parts.
• Occasional exposure to outside weather conditions.
• Occasional exposure to extreme heat or cold (non-weather).
• While performing the duties of this job, the noise level in the work environment is usually very loud.
• The employee must be able to lift and/or move more than 50 pounds.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.