Personal Banker

Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client’s financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is client‑first, sales‑driven, self‑motivated, and competitive. Strong teamwork, communication polish, and confidence are critical. Essential Functions Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially. Listen for clues for financial wellness opportunities during in‑person and over the phone client conversations and provide effective and customized financial wellness recommendations. Consistently achieve individual activity, behavior, and outcome goals and expectations. Open personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.). Develop strong partnerships with branch teammates and line‑of‑business partners – focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external centers of influence. Ensure compliance with operational, risk, security, and audit procedures and policies including appropriate documentation of client interactions. Support branch operations including assisting with client transactions on the teller line as needed. Participate in and occasionally facilitate in‑person morning huddles and end‑of‑day debriefs. Work on Saturdays as directed by management. Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice. Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key. Education High School Diploma, GED or equivalent business experience (required) or Bachelor’s Degree (preferred). Work Experience Minimum 1 year of experience in developing current and new customer relationships, achieving sales goals, and building referral sources. Experience with sales is more important than financial services experience. Understanding of consumer credit – including loan-to-value, debt-to-income and credit reports. Foundational knowledge of sales and service techniques with clients, including tele‑consulting, outside calling, prospecting, and networking. Comfortable interacting with small business clients, overcoming objection, and asking fact‑finding questions with the goal of being helpful. Demonstrated experience with influencing business partners and leveraging centers of influence, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals. Working knowledge of PCs (MS Windows and Office Products including Word, Excel, etc.). Working knowledge of digital technology (mobile, apps, web‑based browsing) and ability to educate clients on digital platforms and capabilities within Key. Licenses and Certifications Notary License (preferred). Skills Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions. Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations. Strong work ethic and high level of integrity. Excellent time management skills. Building and nurturing relationships with clients, identifying potential clients, engaging with them to understand their needs, and developing strategies to convert them into long‑term clients. Deepening relationships with existing clients by offering additional products and services that meet their evolving needs. Attentive to client needs, resolving issues promptly, and ensuring a positive banking experience. Excellent client service helps build trust and encourages clients to continue banking with KeyBank. Ability to evaluate financial information, recommend strategies, and identify investment opportunities. Understanding and managing risks associated with banking operations and client transactions. Strong verbal and non‑verbal communication skills. Accurate and efficient handling of cash transactions. Core Competencies All KeyBank employees are expected to demonstrate Key’s values and abide by Key’s Code of Conduct. Physical Demands Consumer Retail – prolonged standing (5‑8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face‑to‑face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1–10 lbs., occasional lifting of up to 30 lbs. Driving Requirements Ability to routinely and frequently operate a motor vehicle with a valid driver’s license. Work Location Category Branch Compensation and Benefits Position is eligible to earn a base hourly rate in the range of $20.67–$31.25 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation also includes incentive compensation, which may include production, commission, and/or discretionary incentives. Eligible benefits include health, dental, vision, retirement, and employee assistance programs. Job Posting Expiration Date September22,2026 Equal Employment Opportunity KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io. #J-18808-Ljbffr