Hotel Front Desk Agent

$15 - $16 per hour

Retreat Hotels & Resorts

Job Description

We are looking to hire two positive, professional, and guest-focused Full-Time Front Desk Agents to join our hotel team for the 3:00 PM–11:00 PM shift. In this role, you’ll be one of the first points of contact for our guests and will help create a welcoming and exceptional experience from check-in through departure. The ideal candidate has excellent communication and customer service skills, a strong work ethic, and a genuine commitment to guest satisfaction. If you're dependable, professional, and passionate about creating memorable guest experiences, we'd love to hear from you. Apply today!

Must have weekend availability.

Compensation:

$15 - $16 hourly

Responsibilities:

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Communicate with housekeeping to make sure guest rooms are ready
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Handle customer complaints as necessary

Qualifications:

Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Exhibits working knowledge of Microsoft Office and reservation management systems
Well-versed in taking telephone calls and handling stressful situations
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Preferred 1+ years of Marriott experience
Weekend and evening availability required

About Company

Retreat Hotels & Resorts is a hotel owner, operator, and management company with a growing portfolio of award-winning properties across the East Coast. We are committed to delivering exceptional guest experiences while creating rewarding career opportunities for our associates.

Our success is built on strong relationships, integrity, and a dedication to excellence in everything we do.

What We Offer

Competitive pay
Paid time off
Health, dental, and vision benefits (for eligible associates)
Hotel discounts
Growth and advancement opportunities

Apply

Vacancy posted 2 days ago

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