Conference Service Manager

How You’ll Make An Impact Lead the maintenance and continuous growth of current meeting/catering accounts. You'll work directly with events on food & beverage, floor plans, audio visual and any additional event needs. Client Coordination & Communication Contact clients to review all event details and ensure the smooth execution of contracted programs, including Banquet Event Orders (BEOs), food and beverage arrangements, meeting needs, and deliveries Meet and greet clients upon arrival and lead pre-conference meetings or informal reviews Conduct site inspections as needed to support planning and client decision-making Event Planning & Documentation Create BEOs and floor plans for client review and approval Generate BEOs for internal teams and lead weekly BEO meetings to align all departments Partner with the culinary team, banquet staff, and audiovisual team to confirm all client requirements can be met or to develop suitable alternatives Oversee the overall setup and implementation of events and meetings, ensuring consistency with client expectations Manage last-minute changes or add-ons with the team and generate the final bill post-event What does success look like in this role? Experience in food and beverage, event set-up, and basic audio visual equipment Related college degree or related work experience Optimistic self-starter with high degree of drive, motivation and initiative Ability to work independently, exercising good judgment and discretion Strong customer service skills to include problem-solving and complaint resolution Strong interpersonal, relationship building and communication skills Strong attention to detail and organized Ability to work effectively and efficiently in a fast-paced setting #J-18808-Ljbffr Wisconsinlodging