Customer Engagement Specialist

Are you a people-focused professional who enjoys creating great customer experiences and building meaningful connections? Emerald Heating & Cooling is looking for a full-time Customer Engagement Specialist to join our team in Depew, NY. If you're organized, customer-oriented, and comfortable managing both customer communications and social media engagement, this is an excellent opportunity to play a key role in a growing company. Submit your application today!WHY YOU SHOULD JOIN USPay: We offer our Customer Engagement Specialist a competitive wage of $18-$20 per hour.Benefits:401(k) planMedicalDentalPaid vacationPerformance spiffsABOUT OUR COMPANYSince 2000, Emerald Heating & Cooling has been the trusted choice for HVAC services in the Depew area, helping homeowners and businesses overcome everything from unexpected heating failures in the dead of winter to complex cooling system challenges. Our experienced team takes pride in delivering fast, reliable solutions and outstanding customer service, knowing that our customers are the reason for our continued success. Just as we are committed to building lasting relationships with our clients, we are equally dedicated to supporting our employees. At Emerald Heating & Cooling, you'll find competitive pay and benefits, a positive work-life balance, and opportunities for professional growth, all within a team-focused environment where you can build a rewarding and long-term career.ARE YOU THE CUSTOMER ENGAGEMENT SPECIALIST OUR TEAM NEEDS?If you can meet the following requirements, we need you as our Customer Engagement Specialist!Valid driver's licenseExperience managing social media accounts for a businessStrong Customer service skillsServiceTitan experience is a plus!WHAT VITAL ASSISTANCE DO YOU PROVIDE?This is a full-time hybrid position that combines in-office and remote work.In this role, you'll serve as a key point of contact for customers while helping strengthen our brand presence. You'll answer incoming phone calls, SMS messages, and website inquiries, assist with scheduling appointments, and ensure customers receive prompt and professional service. You'll also manage our daily social media activity, helping keep our audience informed and engaged while supporting the company's growth and reputation.ADVANCE YOUR CAREER TODAY!If you're ready to bring your customer service expertise and social media skills to a company that values your contributions, apply today! Our initial application process is quick, easy, and mobile-friendly.Must have the ability to pass a background check and drug screening test.