Warehouse Associate

Warehouse Associate

The Warehouse Associate ensures accurate and timely delivery of customer orders by managing key warehouse operations. This includes receiving and processing incoming inventory and materials, picking, packing, and shipping customer orders, as well as supporting inventory control and cycle counting.

The following essential functions represent the primary work performed; however, other responsibilities could be expected that are not detailed here but fall within the scope of this role.

• Inventory & Warehouse Operations
  • Receive and process Purchase Orders (POs), Service Request Orders (SROs), OEM items (including pairing), repaired devices, and transfers.
  • Perform picking, replenishment, inventory management, and shipping tasks to maintain smooth operations.
• Order Fulfillment
  • Accurately pick, pack, and ship customer orders while ensuring timely and correct delivery.
  • Prepare and assemble shipping materials for customer returns, including building boxes using staple guns, liquid tape, and other assembly tools.
• Repair Processing
  • Handle incoming parts and devices, perform sorting, device audits, OEM parts pairing, and parts picking for repair workflows.
• Inventory Control
  • Maintain organized inventory and participate in cycle counts, stocking, and replenishment to ensure adequate materials and parts availability.
• Safety & Quality Compliance
  • Adhere to safety and quality standards, including HAZMAT handling, quality checks, and process improvement initiatives.
• Team Collaboration & Continuous Improvement
  • Work effectively within a team to achieve KPIs related to dependability, quality, cleanliness, and safety.
  • Initiate and participate in cross-facility communication and process improvement efforts.

Minimum Skills, Abilities, and Requirements:

• Education: High school diploma, GED or equivalent
• Experience: Previous exposure to warehouse operations, inventory management, picking, packing, and shipping preferred.
• Equipment and Technical Skills: Ability to operate forklifts, pallet jacks, and hand-held scanners. Exposure to ERP systems (such as Infor CSI) and inventory management platforms (like Pacejet) is a plus. Experience with Microsoft Office Suite—especially Outlook, Teams, and Excel.
• Attention to Detail: Strong accuracy in reviewing orders, scanning/picking, data entry and inventory tracking to ensure precise records and efficient workflows.
• Communication: Ability to communicate and collaborate effectively across teams in writing and verbally.
• Problem-Solving: Curious and proactive in identifying issues and contributing to process improvements.
• Work Style: Punctual, self-directed, and able to work autonomously while prioritizing tasks to meet deadlines in a fast-paced environment.

Work Environment, Physical, and Mental Demands: Incumbents in this role will primarily perform their work in a warehouse environment and interact with team members throughout the facility in both office and production warehouse environments.

• Use tools, machinery, or equipment at their workstation for long periods, up to an entire shift, managing the controls of the tools, machinery or equipment in a safe and effective manner
• Use computer keyboard, mobile device, desktop computer, laptop, calculator, telephone, walkie talkie, copy machine and other production warehouse tools or controls
• Mentally focus on tasks and apply sound reasoning and judgement
• Review documents, monitors or displays with potentially small print
• Follow all safety guidelines and wear personal protective equipment (PPE) such as safety glasses, face shields, hard hats, masks, gloves or other PPE if required safety and effectively
• Move through the production warehouse facility on potentially uneven or slippery surface
• Respond to safety control noises or alarms such as fire alarm, forklifts horns, and machinery alerts
• Reach under, over, above or around workstation, equipment, machinery or other objects such as bending, stooping, kneeling, reaching, and climbing to perform work
• Lift, carry, push, and pull materials and objects weighing up to 50 pounds and potentially heavier weights with the proper equipment

The typical workdays and hours for the organization vary depending on the role being performed with potential for extended hours, including weekends or holidays based on business needs.

The typical workdays and hours are Monday – Friday 8:00 am – 4:30 pm.

This role is classified as full-time nonexempt (hourly) and incumbents will work a minimum of 40 hours in a work week. Work is expected to be delivered within established deadlines and quality standards within specific time periods. This is typically within a 40-hour work week. Overtime (working more than 40 hours in a work week) may be worked when approved or could be required if requested by a manager.

Trafera is committed to equal employment opportunity regardless of race, color, religion, age, sex, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law. Additionally, Trafera seeks to provide an inclusive work environment that allows all people, including those with limiting conditions or disabilities, to make a meaningful contribution. As such, the organization is committed to providing reasonable accommodation for the known physical or mental limitations of an otherwise qualified individual with a disability unless undue hardship and/or a significant risk to the health and/or safety of the individual or others would result. For questions about these commitments and policies, contact a member of the human resources team.