Express Service Advisor

Express Lane Service Advisor

Express Lane Service Advisor is a full time (40 hours a week) Local 777, union position. The schedule is a rotating schedule working a rotating 4 days per week and 10 hours per day. Hours per shift are: 7 am - 6 pm. This position does require working on some Saturdays. Express Lane Advisors make an hourly pay with the opportunity to earn weekly commissions based off Service Drive maintenance sales. This is an incredible opportunity to make great money in a fast-paced environment!

Job Requirements

• One year of experience in an express lane advisor role strongly preferred
• Must have computer proficiency
• Valid driver's license
• Must be able to pass a drug and background check and have a clean driving record once a conditional offer of employment is issued

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Listen to customer's reasons for bringing in their vehicle to the service department.
• Inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements in an ethical manner.
• Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Conduct post-repair follow up with customer to ensure all concerns were addressed during recent visit.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors.

Benefits

• Excellent Benefits Package! We offer Health, Dental, & Vision Insurance by widely accepted insurance carriers.
• Full time (Automotive Lodge Local 777)
• Paid time off once probationary period is met.
• 401(k)
• Employee discounted rates on Parts & Labor.
• Competitive Pay
• Discounted Amount on New & Used Vehicles
• Positive Work Environment
• Strong Team Atmosphere
• Opportunity for Advancement

We are a family owned and operated dealership for the past 50+ years and are located at 10070 Manchester Road Glendale, MO 63122