Fire Alarm Manager

Job Description

Job Description

Embark on a rewarding career with Fire Safety and Protection (FSP)! 

FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety.

We are military friendly!

At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields.

Apply today and become part of a company where your skills and dedication are valued.

The Fire Alarm Manager is responsible for leading the daily operations of the Fire Alarm Department, including installation, service, inspections, project execution, and team performance. This role oversees technicians, project coordination, scheduling, customer satisfaction, financial performance, and regulatory compliance while ensuring projects are completed safely, efficiently, and in accordance with all applicable codes and company standards.

The Fire Alarm Manager serves as the primary leader for the department, driving operational excellence, employee development, and business growth.

Responsibilities: 

• Manage the day-to-day operations of the Fire Alarm Department.
• Oversee installation, service, inspection, testing, maintenance, and repair activities.
• Ensure projects are completed on time, within budget, and according to contract requirements.
• Monitor departmental workload and allocate resources effectively.
• Develop and improve department processes to increase efficiency and profitability.
• Ensure technicians have the tools, equipment, and materials needed to perform their work.
• Supervise Service Technicians, Inspectors, and Installers.
• Conduct performance evaluations and provide coaching, mentoring, and professional development
• Ensure compliance with NFPA standards, OSHA regulations, local fire codes, and company policies
• Promote employee engagement and maintain a positive team culture.
• Address performance concerns through coaching and corrective action when necessary.
• Participate in customer meetings and project reviews.
• Ensure high levels of customer satisfaction throughout all phases of service and project execution.
• Review job costing, labor utilization, and project profitability.
• Monitor department revenue, margins, and key performance indicators
• Work closely with Project Managers, Sales, and Operations to prioritize work.
• Support a culture of safety by promoting safe work practices and addressing safety concerns professionally.

Education and Experience 

• High school diploma or GED required.
• Associate's or Bachelor's degree in Construction Management, Business Management, Electrical Technology, Fire Protection Engineering, or a related field preferred
• Minimum of 7 years of fire alarm industry experience.
• Minimum of 3 years of leadership or supervisory experience

Licenses and Certifications 

• NICET Fire Alarm Systems Certification (Level II, III, or IV)
• Hold the appropriate local/state license by jurisdiction.
• OSHA 10 or OSHA 30
• Valid driver’s license 

Work Environments and Physical Requirements

• Combination of office, warehouse, and field environments.
• Regular travel to customer locations and job sites.
• Outdoor and indoor construction envi