Team Lead - Outbound Operations

Job Description

Job Description

The Outbound Team Lead contributes to meeting Langham goals of exceptional customer service, quality, process improvement, and profitability by ensuring that all designated finished good items and quantity of items are correctly picked, packed, and shipped according to client specifications, eliminating errors and claims. The Lead is a direct link between the associates and the supervisor, distributing daily work orders, ensuring orders are correctly completed and recorded, and ensuring that shipments get out according to schedule.

 

The Lead ensures productivity and quality goals are met on a daily, weekly, and monthly basis, maximizing productivity and efficiency through the use of RF guns and cross training. This position will assist and/or lead training efforts for new hires within their department and cross train veterans in other functions; and is charged with planning for adequate manpower to meet daily schedules and appropriately matching associate skills with duties of the job.

 

The Outbound Lead delegates investigation of problems, such as mispicks, packing errors, QC findings, pallet load discrepancies, and quantity variances. The Outbound Lead also ensures that all work is done according to safety and security guidelines, with particular attention to guidelines regarding hazardous materials and those mandated by the Department of Homeland Security.

Key Outcomes Expected 

All Warehouse Associates, regardless of assigned area or duties, are expected to:

• Operate all equipment, machinery, forklifts, etc., in an efficient, safe, and productive manner;
• Work according to customer orders and specifications;
• Meet established quality and productivity metrics;
• Make daily checks and provide basic maintenance on machines as assigned;
• Keep work areas neat and clean.

• Communicate with the customer to take care of inaccuracies in shipments.
• Ensure inventory accuracy by entering material into data base, ideally, via the use of an RF gun.
• Provides direct assistance to the Supervisor by helping assign workloads and expedite workflow
• Ensure quality checks are made at the appropriate stages of receiving and put away
• Effectively perform basic lead responsibilities of coaching, training, performance.
• Ensure a team environment in the warehouse; cross train all employees in the department.
• Identify and make arrangements for appropriate manpower needs on a daily basis and get approval from the Supervisor to issue overtime requirements as needed.
• Prepare daily work schedules and issue written and oral instructions, ensuring that orders (pick tickets) are distributed in a timely manner.
• Assign daily tasks as appropriate based on individual team member skills (i.e. picking, driving, banding, QC, cycle counts, receiving, put away, etc.).
• Maximize efficiency through the use of RF guns in all areas (where appropriate)
• Assist employees with work process problems
• Monitor warehouse associates’ productivity and make adjustments as needed.
• Ensure hand-picked orders are correctly picked and packed and ready for shipment (generally UPS or Fed Ex)
  • Using the pick tickets, hand pick and pack boxes and prepare for shipping.
  • Quality check all parts against part numbers and printed orders to ensure accuracy.
  • Pack items into the most appropriate sized box.
  • Seal boxes and prepare for shipping.

Critical Skills and Abilities

• Demonstrates ability to verbally and/or visually communicate with others
• Able to read, interpret and use forms and other visual instructions in order to perform required work
• Demonstrate effective verbal, written and interpersonal communication skills
• Proactive in anticipating and alerting others to problems with projects or processes
• High detail orientation and accuracy
• Takes initiative and needs little supervision.
• Able to prioritize, organize tasks and time. Performs responsibilities efficiently and timely.
• Can adjust to changing workloads and hours.
• Works well in a team environment and as part of a team.
• Demonstrate proficiency in basic mathematics 
• Ability to influence others to meet goals. 
• Demonstrates basic supervisory abilities of coaching and training. 
• Demonstrates basic computer skills. 
• Proficient in operating all forms of forklift equipment.

Experience and Education

• High school diploma or GED required. 
• At least 1 year previous experience in a comparable position. Forklift drivers must be able to pass forklift certification training.

Physical Demands and Work Environment 

• Must be able to operate a variety of equipment: stand up forklift, sit down forklift and order picker. Physical movements including bending, stooping, and lifting up to 50 pounds as part of daily work routine. Must be able to operate computer equipment. Work is performed in a warehouse environment subject to temperature variances that include occasional function in a cold environment.

This job description is not intended to be all-inclusive. The Outbound Team Lead may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.