SVS Vision - Optician - Gaylord, MI

SVS Vision Optician

Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.

SVS Vision Opticians will be responsible for helping customers achieve the right type of eyeglasses, lens shape or contact lenses in accordance with their eyesight or eye. Opticians usually work as part of a team of eye care professionals including optometrists. Their customers are generally people who have had an eye exam and received a prescription for corrective lenses or could need protective lenses including safety and sunglasses. Our opticians enjoy this rewarding position by providing excellent customer service, building relationships with our patients, and styling their eyewear to fit their needs and personality. Opticians need to have a thorough understanding of the different types of optical aids available. Their duties usually include (but are not limited to):

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Provide excellent customer and patient service according to company and store standards

Analyze patient eyewear needs

Recommend specific lenses, lens coatings and frames to satisfy patient needs

Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions

Order and dispense eyewear accurately and professionally

Assist patients with proper frame repairs and adjustments

Show patients how to insert, remove and care for their contact lenses

Maintain a complete knowledge of third-party plans and claims

Explain promotions and special lens offerings to patients and customers

Balance accounts

Prepare work orders containing specific instructions for Optical Lab

Process medical billing information

Ensure proper merchandising of frame inventory

Confirm appointments

Process transactions in the optical billing and point of sale systems

Process medical billing information, including uploading all supporting documents to EHR, including IDs, Insurance cards, Insurance Plan sheets, and charts

Organize and file patient and customer records

Maintain license as required by State

High School Graduate or equivalent

Previous experience in an office and/or optical dispensing setting is preferred

Able to handle multiple customer interactions/phone calls at a time

Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

Able to read and write at a high school graduate level

Able to sit or stand for extended periods of time

Able to operate various office equipment (e.g., tablet, personal computer, telephone, fax machine, copier, etc.)

Ability to lift 10 to 20 pounds

Ability to see (Near, Distance, Color, and Depth Perception)

Manual and finger dexterity, as well as hand/arm steadiness

Ability to grip and hold items

Good eye and hand coordination

Able to operate a cash register, various optical equipment and tools

Ability to adapt to changing policies and duties required for the business

Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

Ability to travel between offices to support patient care

Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Benefits and Perks:

• Energetic environment
• Paid vacation and personal time off, paid holidays
• Available anniversary bonus
• Paid mileage
• Paid rate increases per union contract
• License and CE reimbursement
• Sales commission
• Above market salary
• Matching 401(k) plans
• Affordable medical and dental benefits
• Vision benefits provided by SVS Vision
• Life and disability insurance
• Company sponsored discounts on many useful items and services
• Ability to transfer based on seniority
• Opportunity for growth within the company
• Rewards and recognition for outstanding performance
• Professional training
• Licensed and CE reimbursement (licensed states only)
• Ability to transfer locations based on seniority
• Perfect attendance bonus