Contract & Forms Analyst

Mercedes-Benz Financial Services Usa Llc

Act as a liaison between MBFS and 3rd party vendor companies that produce billing statements, letters, invoices, etc. Analyze and troubleshoot issues encountered with prints done by vendors including billing statement failures, customer eBill complaints, and failed customer mailings. Audit vendor activity and review vendor invoices. Load monthly billing statement campaigns into vendor site and test campaigns monthly to ensure appropriate. Support change activity and communications with DMS vendors for retail contracts, lease agreements, and enterprise documents that support MBFS business operations in North America.

Responsibilities:

• Vendor Liaison & Coordination: Analyze, coordinate, communicate, and provide testing support for vendor-related enhancements, changes, and fixes between vendors and the appropriate MBFS business units. Support daily/monthly interface files (transmissions to/from vendors). Work with ITM to analyze and accomplish needed enhancements and changes. Coordinate communication between vendors and MBFS (Business & IT) including testing results, issues, and changes. (25%)
• Billing Statement Campaign Management: Load monthly campaigns for MB Billing statements. Work as liaison for Billing statement projects with vendor. Test monthly billing statement campaigns. (20%)
• Retail Contracts, Lease Agreements & Document Support: Manage MBFS lease agreements, retail LAW contracts, supporting enterprise documents, and related communication requirements in coordination with Marketing Management, Legal, dealer service providers, vendor partners, and the MBUSA dealer network. Coordinate and track translations of lease agreements/retail contracts/forms as applicable. Create and update change requests for lease agreements/retail contracts and support forms update activities across the North American region. Track retail contract/lease agreement approvals prior to releasing new retail contract/lease agreement. (20%)
• Vendor and Forms Audit Support: Perform annual vendor audits and support Vendor Management, IT Security, OGC, and Procurement with any compliance/audit needs with the vendors. Provide copies of retail LAW contracts and lease agreement forms to the compliance team, as needed, to support state audits. (5%)
• Customer Support: Answer questions about vendor forms raised by customers to Business teams in the US, Canada and Mexico. Provide field support including evening and weekends for customer billing questions. Conduct analysis and coordinate as needed with appropriate teams for root cause analysis. Communicate investigation results and/or solution to customer-facing team in support of customer satisfaction. (15%)
• Invoice Processing & Payment Requests: Reconcile vendor invoices with daily/monthly activity through the portfolio system (Alfa) and reports received from vendors. Review invoices and charge appropriate cost centers. Submit requests for POs for coverage each year, in alignment with the Vendor Management Office on third-party activities, including Master Service Agreements, Service Level Agreements, and Requests for Proposal. Monitor USPS account and submit payment requests to maintain account balance. (15%)

Qualifications:

• Applicants must be legally authorized to work in the U.S. at the time of application. This position requires a minimum of 3-5 years of overall work experience. Preferred experience includes:
• Administration: 2-3 years
• Business-General: 3-5 years
• Customer Service: 2-3 years
• Information Technology: 1-2 years
• Marketing: 2-3 years
• Records Management: 1-2 years
• Vendor Management: 2-3 years
• Education: High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:
• Accounting
• Business Administration
• Skills:
• Analytical skills: Ability to collect data and establish facts and identify trends and variances
• Facilitation skills
• PC skills Corporate Mainframe, Microsoft Office
• Problem solving skills
• Project Management skills Project leader, Team member
• Additional Skills:
• Alfa and FAW application knowledge (3+ years)
• Basic understanding of file transmission technology (2 years)
• Word, Excel, Access (Relational Database) (5 years)
• Basic MBFS business knowledge (5+ years); - Written and oral communication skills;
• Attention to detail
• Critical thinking
• Customer focus
• Ability to communicate and work with outside vendors
• JIRA (1 - 2 Years)
• Recommended Prerequisites: Business Analytics; - Vendor Management; - Invoicing Analyst