Compliance Officer

Agency Interview Type: Either Webcam Interview or In Person

Engagement Type: Contract

Short Description:

FL-DBPR-Orlando-CTMH-Compliance Officer - Assignment is for approximately 4 months

Complete Description:

FL-DBPR-Orlando-Condominiums, Timeshares and Mobile Homes - Compliance Officer - Assignment is approximately 4 months

Position: Pay Rate: $38.14hr / Vendor Rate: $49.58hr

ASSIGNMENT DURATION: Approximately 4 months

WORK ENVIRONMENT: Professional office, business casual

CANDIDATE RESPONSIBILITIES:

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Divisions jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

CANDIDATE REQUIRED SKILLS:

• Communicate verbally and in writing appropriately
• Read and interrupt Florida statutes
• Previous experience working with the public in a professional work environment
• Exceptional organizational skills
• Commit to the project time line