Desktop Computer Support Coordinator

Job Description

Job Description

Desktop Computer Support Coordinator

Air Lift, a third-generation family-owned company, was founded in 1949 in Lansing, Michigan. Air Lift supplies the automotive aftermarket with load assist products and performance suspensions for show and track. Our goal is to consistently provide products and services that meet and exceed customers’ requirements and expectations. We do this by recruiting top talent and retaining them through our commitment to professional development and preservation of our culture.

Job Summary

The Desktop Computer Support Coordinator is responsible for providing technical assistance and support to employees for hardware, software, network, and technology-related issues. This role is a primary point of contact for end-user support, ensuring timely resolution of technical problems and maintaining a high level of customer service. The position supports desktop computing environments, mobile devices, printers, and general business applications. 

What you'll do:

• Provide first-line technical support to employees in person, by phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, network, and peripheral device issues.
• Escalate complex issues to senior IT staff or external vendors when necessary. 
• Install, configure, and maintain desktop computers, laptops, printers, scanners, and mobile devices.
• Deploy operating system updates, software patches, and application upgrades.
• Provision and decommission computer equipment 
• Create, modify, and deactivate user accounts.
• Assist with password resets, access requests, and security permissions.
• Support Microsoft 365 apps, including Outlook, Teams, OneDrive and SharePoint.
• Ensure compliance with company security policies and procedures. 
• Document procedures, technical solutions, and support activities.
• Maintain and contribute to IT knowledge base.
• Provide basic technology training and guidance to end users. 

What you'll bring:

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 2+ years of experience in desktop support, help desk, or technical support roles.
• Strong knowledge of Microsoft Windows operating systems.
• Strong knowledge of Microsoft 365 applications.
• Experience supporting desktop hardware, laptops, printers, and mobile devices.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless networking.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication abilities.
• Customer-focused attitude with the ability to work effectively under pressure. 
• CompTIA A+, Network+, or Microsoft certifications, preferred.
• Experience with Active Directory, Group Policy, and endpoint management tools, preferred.
• Familiarity with Azure AD (Microsoft Entra ID) and Intune, preferred. 

What we offer:

• Comprehensive health and wellness benefits 
• Generous 401(k) with up to 8% company matching 
• A supportive and inclusive company culture that prioritizes work/life balance
• Professional development to help grow your career
• Paid time off and paid holidays