Patient Account Representative - Healthcare Patient Calls

What You Will Do The Patient Account Representative – Healthcare Patient Calls is an extension of a client’s business office staff. Representatives are responsible for taking incoming and outgoing calls to patients and insurance companies to resolve patient accounts. All client policies and procedures are followed. Representatives will perform any and all job‑related duties as assigned. This position will be based Monday through Friday out of our San Antonio, TX office. Individuals must be able to work an eight hour shift between the hours of 8:00 AM CT and 5:30 PM CT. Inbound calling emphasis Account review and EOB knowledge Assist patients with policy status and insurance verifications Customer service and account updates Strong verbal and written communication skills Complete all business‑related requests and correspondence from patients Complete all assigned projects in a timely manner Assist client and patients in all requested tasks Communicate to Guidehouse management areas of concern or improvement Research and respond to all patient inquiries received by phone and mail Update patient demographic information and initiate account adjustments What You Will Need High school diploma or GED, or 3 years of relevant equivalent experience 0 to 2+ years working in healthcare, insurance, business, finance or customer service Working knowledge of insurance claims, billing, coding, follow‑up, finance, accounting or customer service responsibilities What Would Be Nice to Have PC skills in a Windows environment, knowledge of Word and Excel 1 year experience in a healthcare or customer service setting Ability to initiate and follow through on projects with minimal supervision Bilingual Spanish preferred What We Offer Medical, prescription, dental and vision insurance Personal and family sick time Company paid holidays Potential discretionary variable incentive bonus Parental leave 401(k) retirement plan Basic life, supplemental life, health savings account, dental/vision & dependent care flexible spending accounts Short‑term and long‑term disability Tuition reimbursement, personal development & learning opportunities Skills development & certifications Employee referral program Corporate sponsored events & community outreach Emergency backup childcare program Equal Opportunity Statement Guidehouse is an Equal Opportunity Employer protected veterans, individuals with disabilities or any other basis protected by law, ordinance or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance, including the Fair Chance Ordinance of Los Angeles and San Francisco. #J-18808-Ljbffr