Customer Operations Representative

Accelerate Your Career At RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.Representative, Customer OperationsAs the Representative, Customer Operations, you will provide administrative and operational support to the Factoring sales team, helping the Account Executives manage their day-to-day activities and deliver an exceptional customer experience.What your day-to-day will look like:Work hand in hand with members of the Factoring sales team to assist in the selling and servicing of our factoring and financial services.Assist with application processing by gathering required documentation and tracking down outstanding items.Support customer retention efforts by proactively contacting existing customers regarding contract renewals, account maintenance and general service needs.Develop and manage a pipeline of prospective factoring customers by documenting contract end dates, financing needs and potential opportunities to transition business to RXO Extra.Develop knowledge and sell complementary products such as fuel cards, maintenance and tire discounts and RXO Extra marketplace items.Maintain accurate records, customer notes and sales activities to support efficient account management and an exceptional customer experience.What you'll need to excel:At a minimum, you'll need:Excellent verbal and written communication skillsSelf-motivated work style with the capacity to work well with minimal direct supervision or in a team environmentThe ability to work in a fast-paced environmentIt'd be great if you also have:1 year of sales or customer service experience1 year of related experience and/or training, and a general understanding of the transportation industrySolid attention to detail and follow-up skills with experience identifying and resolving problemsDoes this sound like you? Check out what else RXO has to offer.Why Join Us:Our BenefitsComprehensive medical, dental, and vision plans401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer daysOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.