Bartender

Bartender

ROLE PURPOSE

Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company’s policies;
merchandises drinks;
and is attentive to Guests, making them feel welcome, at all times.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Maintains a warm, welcoming, “Corner Bar” atmosphere.

• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.

• Properly and promptly prepare, garnish, and serve drinks to Guests.

• Engages with Guests by making drinks in front of the Guest using working flair.

• Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.

• Upsells Guests on food or drink items when appropriate.

• Keeps a clean, organized bar area.

• Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.

• Following all relevant brand standards for service.

• Builds Guests count by promoting specials and building a regular clientele.

• Strictly adheres to responsible alcohol service standards and is able to successfully “slow down a Guest” or cutoff an intoxicated Guest when necessary.

KEY DECISIONS

Influences:

• Following standards for Responsible Alcohol Service

• Guest Experience

MEASURES OF SUCCESS

• Consistently fulfill the Key Responsibilities and Accountabilities above

• Guest satisfaction scores

• Successfully complete revalidation as outlined in the annual “World Bartender Championship” CompetitionManual

• Keeping a clean and presentable Bar area

• 100% Recipe adherence

• 100% Cash handling adherence per company policy

QUALIFICATION REQUIREMENTS

• Must be dressed neatly and well groomed in company approved dress code at all times

• Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment

• Must follow standards of Responsible Service of Alcohol

• Must meet local jurisdiction requirements, including but not limited to obtaining required certifications

• Must be able to operate P.O.S. system, make change correctly and make credit card transactions

• Must be able to calmly respond to angry Guests and notify a Manager

• Must be able to pass initial and annual validation

• Must be able to respond clearly to Guests’ requests

• Must be able to hear well amongst loud background noise

• Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs

• Must be able to stand during entire shift

• Must be able to reach, bend, stoop, shake, stir and wipe

• Must be able to hear well amongst loud background noise

• Must be able to frequently immerse hands in hot water (every 5 minutes)

COMPETENCIES

EXPERT INSTIGATORS – Creates a seamless Guest experience for by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.

• Creates a strong first impression promptly greeting Guests, even if they are not coming to the bar area.

• Remembers the names and favorite drinks of regular Guests.

• Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.

• Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcome and appreciated.

• Makes the bar an attractive and exciting place to visit.

• Establishes a strong rapport with all Guests to create Friday’s fans and repeat business.

• Able to read Guests needs and feelings and tailors their approach to match their mood.

COMMUNICATION – Creates an environment of ongoing, open, back-and-forth diaologue with coworkers and Guests.

• Interacts in an open, sincere manner to build rapport with Guests and Team Members.

• Uses tact in their interactions with Guests and keeps conversation positive and productive.

• Listens attentively and actively and responds appropriately.

• Asks open-ended thoughtful questions to create two-way conversations.

• Makes communication with the team an ongoing process through formal and informal meetings before, during,and after the shift.

FLAIR & SALESMANSHIP – Sells the TGI Fridays experience by creating an entertaining “show” in the bar.

• Demonstrates a unique, irreverent style that is personal and memorable.

• Confidently makes and serves enticing drinks Guests want.

• Possesses a contagious energy that translates to Guests and Team Members.

• Knows TGI Fridays drinks and menu items and speaks knowledgeably to make personal recommendations.

• Grows the business and expertly upsells menu items where appropriate.

• Proactively looks for ways to improve the Guest experience and takes initiative to make changes as needed.

PERSONAL OWNERSHIP & ACCOUNTABILITY – Takes ownership for the bar area, demonstrates a strong sense of personal accountability.

• Knows and abides by all applicable laws and regulations around serving alcohol.

• Consistently executes on standards of responsible service of alcohol.

• Effectively sets up the bar before their shift in order to have everything they need on hand.

• Keeps the bar area clean, presentable, and engaging to the Guests.

• Demonstrates global awareness by knowing what is happening throughout the bar at all times.

• Admits mistakes and takes prompt action to correct them.

• Demonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.

• Delivers consistent quality of service and energy and encourages fellow staff to do the same.

FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and is willing to mix things up anyway.

• Addresses daily challenges and obstacles with confidence and a positive attitude.

• Confidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered.

• Promptly anticipates and reacts to potential Guest needs and problems.

• Dives into peak service situations with energy and ease.

• Maintains an even-tempered demeanor and stays in control of situations at all times.

• Proactively handles escalating situations in a calm, mature, and tactful manner.

TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.

• Eagerly accommodates Guest overflow from the dining area.

• Actively promotes cooperation, respect, and acceptance of all Team Members.

• Establishes positive and supportive working relationships with team to maintain a productive environment.

• Works seamlessly with the bar and BOH staff to stay on top of Guest needs.

• Serves as a role model and mentor for Team Members.