IT Support Specialist I

Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world‑class care focused on chronic disease, and human‑centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast‑growing, impact‑focused, Y Combinator company created out of the University of Southern California’s D‑Health Lab with the idea that empowering government, healthcare, and nonprofit services with population‑based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers. The Opportunity We are looking for a motivated and detail‑oriented Junior PC Technician to join our growing IT support team. Reporting to the IT Manager, this role is essential in maintaining day‑to‑day technical operations across the organization. You’ll play a key role in supporting end‑users with hardware and Office 365 tools, ensuring seamless productivity and minimal downtime. This is a great opportunity to grow your technical skills and gain hands‑on experience in a fast‑paced, team‑oriented environment. What you’ll do Provide first‑level technical support for hardware, software, and network‑related issues. Install, configure, and maintain desktop and laptop computers, printers, and peripheral devices. Support end‑users with Microsoft Office 365 tools including Outlook, Teams, OneDrive, and SharePoint. Assist in setting up new employee workstations, accounts, and devices. Maintain accurate asset inventory of IT equipment and software licenses. Perform routine system maintenance, software updates, and troubleshooting. Document support activities, technical solutions, and standard procedures. Escalate more complex technical problems to senior technicians or system administrators. Collaborate with other IT staff to improve support processes and user experience. Who you are Associate’s degree or equivalent certification in IT, Computer Science, or a related field (preferred) Basic knowledge of Windows operating systems and computer hardware (preferred) Familiarity with Microsoft Office 365 (Outlook, Word, Excel, Teams, etc.) (preferred) Strong problem‑solving abilities and attention to detail (preferred) Excellent communication and customer service skills (preferred) Able to work independently and as part of a team (preferred) A+ Certification or similar IT credential (preferred) Experience with ticketing or helpdesk systems (preferred) Benefits Health benefits 401K Long‑term disability Life insurance Paid Leave Program Salary range

$24—$26 USD