Store Manager - Full Time

Urban Self Storage is seeking an experienced and motivated Store Manager to lead operations, deliver exceptional customer service, and drive success.

This is an exciting opportunity for a hands-on leader who enjoys building strong customer relationships, developing high-performing teams, and making a direct impact on business results. 

This is a full-time position with a Tuesday through Saturday schedule, averaging approximately 40 hours per week.

Responsibilities:

• Manage day-to-day operations of a self-storage facility
• Ensure the property is clean, safe, and well-maintained, including tasks such as sweeping, dusting, mopping, trash pickup, changing light bulbs, pulling weeds, and ensuring all aspects of the facility are in working order
• Organize and delegate tasks to team members
• Coordinate with vendors to complete repairs and improvements in a timely manner
• Build relationships within local apartment communities and businesses to support referral partnerships
• Handle customer accounts, including delinquency actions, overlock placement, lock cutting/drilling for delinquent units in accordance with company procedures, and lock removal at customer request
• Tour storage spaces and assist customers throughout the rental process
• Manage daily deposits, cash counts, and petty cash
• Collaborate positively with team members and leadership
• Manage assigned KPIs to meet budget, occupancy, and rental goals
• Deliver exceptional customer service through professional in-person, phone, and email communication 
• Conduct regular property walks and security checks throughout the facility 

Qualifications & Skills:

• Positive energy with a customer-focused attitude
• Strong attention to detail and problem-solving skills
• Excellent communication and teamwork abilities
• Ability to work weekends and occasional holidays as business needs require
• Proficiency using computers, mobile devices, Microsoft Office, Google Workspace, and property management software, including accurate data entry and management of digital customer records. 
• Possession of a valid driver’s license and reliable personal transportation
• Prior management or leadership experience preferred
• Strong listening skills and ability to follow direction
• Ability to manage multiple priorities in a fast-paced environment 

Essential Job Functions & Physical Requirements:

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

• Ability to lift, carry, push, and/or move up to 50 pounds
• Ability to stand and walk for extended periods throughout the workday
• Ability to regularly walk the property to conduct inspections, security checks, and assist customers
• Ability to bend, kneel, climb ladders, and perform general facility and maintenance-related tasks
• Ability to safely operate hand tools and power tools, including drills and lock-cutting equipment, to perform delinquency enforcement procedures, customer-requested lock removals, and other facility maintenance tasks
• Ability to work indoors and outdoors in varying weather conditions
• Ability to operate computers, tablets, phones, and standard office equipment for extended periods
• Ability to read computer screens, review digital records, and complete data entry and typing tasks accurately
• Ability to learn and utilize property management software, communication platforms, and other business systems necessary for daily operations

Compensation:

• $18.00 - $20.00 per hour
• Eligible for monthly bonus opportunities based on performance and company programs. 

Benefits:

• Industry-leading medical, dental, and vision insurance
• $1,000 employer-provided HRA
• Paid sick leave and vacation
• Independent work environment
• Mileage reimbursement
• Education and training programs
• Opportunities for growth and career development
• $25,000 employer-paid life insurance policy
• Employer-provided branded apparel
• Supportive work environment
• Employer-provided storage space

Equal Employment Opportunity & Additional Employment Information:

Urban Self Storage is an Equal Opportunity Employer and maintains a workplace free from unlawful discrimination and harassment. We are committed to creating an inclusive workplace and providing reasonable accommodations to qualified individuals with disabilities consistent with applicable law.

Employment with Urban Self Storage is at-will. This means either the employee or the company may terminate employment at any time, with or without cause or notice, subject to applicable law.

Employment may be contingent upon successful completion of a background check and/or drug screening, where permitted by law. Applicants must be authorized to work in the United States at the time of hire.

Compensation, bonus opportunities, and benefits are subject to applicable plans, policies, and eligibility requirements.

If you are ready to grow your career in a rewarding management role with strong benefits and advancement opportunities, we encourage you to apply today.