Facilities Operations Manager

Job Description

Job Description

Job Summary

City Wide Property Services, Inc. is hiring a hands-on Operations Manager to lead service delivery across a diverse commercial portfolio—janitorial, landscaping, street sweeping, pressure washing, and building maintenance. This is a high-impact role for a leader who thrives in the field, builds strong client relationships, and drives performance through inspections, accountable teams, and smart growth. If you’re energized by fast-paced operations, take pride in quality, and know how to turn service excellence into client retention and revenue expansion, you’ll fit right in

Responsibilities

• Lead field operations across assigned client locations, ensuring consistent service quality and high client satisfaction.
• Serve as the primary point of contact for clients—own communication, resolve escalations quickly, and strengthen long-term partnerships (including support beyond standard hours as needed).
• Conduct routine property inspections (with photos), document findings, identify risks, and ensure corrective actions are completed.
• Manage day-to-day service tickets by coordinating internal field teams and/or subcontractors to deliver on time and on scope.
• Oversee onboarding for new accounts, supporting property walkthroughs and helping implement maintenance plans aligned to the approved scope of work.
• Coach and develop supervisors/technicians/day porters—set expectations, inspect work, reinforce standards, and drive accountability.
• Drive growth through proposals and expanded services: assess property needs, recommend solutions, and help secure recurring services and project/tag work.
• Own KPI performance and reporting, including targets tied to inspections, proposals, service tickets, and responsiveness—use metrics to improve results.
• Ensure safety and compliance: keep site requirements current, verify SDS documentation, and conduct monthly OSHA safety training.
• Coordinate operational essentials like site access (keys/alarm codes/badges), equipment/materials inventory, and timely injury reporting/HR documentation.
• Fulfill additional duties as delegated by management.

Qualifications

• 3+ years of experience in operations, business development, or service management within commercial maintenance/facilities services.
• Proven ability to build client relationships and succeed in a B2B environment (including closing or expanding service contracts).
• Experience coordinating field teams, managing service operations, and performing site inspections.
• Strong leadership skills with excellent organization, prioritization, and time management in a fast-moving environment.
• Excellent communication and interpersonal skills across clients, field teams, and internal partners.
• Comfortable using Microsoft Office (especially Excel) and mobile tools/portals for reporting and communication.
• Associate degree preferred (business, sales, or related).
• Valid driver’s license and clear driving record (MVR required).

At City Wide Property Services, people come first. Founded in 2000, City Wide has grown steadily from a small operation into a trusted leader in commercial property maintenance, serving clients across the Western United States. Our longevity and continued growth are built on trust, accountability, and a commitment to doing things the right way—for our clients and our employees. We foster a culture of open communication and ownership, where team members are empowered to solve problems proactively, grow their skills, and build meaningful, long‐term careers while making a real impact in the communities we serve.

Company Description

At City Wide Property Services, people come first. Founded in 2000, City Wide has grown steadily from a small operation into a trusted leader in commercial property maintenance, serving clients across the Western United States. Our longevity and continued growth are built on trust, accountability, and a commitment to doing things the right way—for our clients and our employees. We foster a culture of open communication and ownership, where team members are empowered to solve problems proactively, grow their skills, and build meaningful, long‐term careers while making a real impact in the communities we serve.