Field Service Admin Assistant

: About Us: Alliance Machine Systems International, LLC is a privately held company with over 35 years of history dedicated to providing corrugated box manufacturing machines and services to the changing industry. As the paperboard packaging industry's premier global supplier of productivity-enhancing process machinery and systems, we supply innovative designs, intelligent automation, and optimized workflow, coupled with highly responsive parts and service support. Our United States and Europe based engineering, manufacturing, sales and service operations provide a global support system covering the full product portfolio of Alliance, Serco, TEI, ASC, Pallmac, J&L and Tanabe machines. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. : THIS IS AN ON-SITE POSITION LOCATED IN SPOKANE, WA POSITION SUMMARY The Administrative Assistant facilitates the efficient operation of the customer service and sales departments by performing a variety of clerical and administrative tasks. Provides support and acts as a liaison to the sales and/or service function to ensure customers receive accurate and timely information. This position may also assist with developing and implementing new processes and procedures to create efficiencies and provide value added customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide back-up internal support to sales and/or service team; act as liaison and point of contact for customer
• Set up new customer entries
• Maintain records in ERP and other documentation systems; ensure data integrity
• Respond to customer inquiries regarding pricing, availability, order status, etc.
• Serve as the liaison between sales/service team and other internal organizational departments; ensures all customer documentation is processed accurately and in a timely manner
• Ensures adherence to all order process policies and procedures
• As needed, reviews sales/service orders and proposals for accuracy, documentation, and clearance
• Prepare trackers, manage leads, and compile results of appointments and sales orders; follow-up with sales or other departments as necessary
• Generate and prepare reports
• Oversees, reviews, and drafts invoices, standard proposals, work orders, and other documentation; ensure product, service, specifications, pricing and agreed upon terms are accurate
• Gather documentation and maintain job order file
• Participate in planning meetings with leadership to clarify customer requests and feasibility of order
• Other duties as assigned

SUPPORTIVE FUNCTIONS AND RESPONSIBILITIES

• Communicates with internal/external customers to obtain needed information
• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance.
• Attends all appropriate meetings and training sessions.
• Always promotes and applies teamwork skill
• Maintain regular attendance
• Other duties as assigned

PURCHASING AUTHORITY LEVEL None QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education

• High School Diploma
• At least 2-4 years of experience

Experience and Skills

• Excellent communication skills, including ability to listen, speak and write to a variety of audiences
• Proficient in Microsoft Office Suite (Excel, Word, etc.) with an ability to create spreadsheets and documents proficiency
• D365 knowledge and experience is preferred
• Ability to maintain high level of accuracy and strong detail-orientation
• Excellent organizational skills with a high level of accuracy/ thoroughness
• High degree of professionalism, confidentiality, and discretion
• Demonstrate an ability to learn and understand systems quickly
• Ability to change priorities quickly, work effectively under time constraints and contribute to the team effort required
• Ability to multi-task and manage competing priorities
• Ability to prioritize work and adapt to new assignments and deadlines in a fast-paced environment required
• Possesses good interpersonal skills in order to work effectively within a team environment required

Physical Requirements To successfully perform the essential functions of this job, an individual must be willing and able to

• Sit at a desk for extended periods of time.
• Work on a laptop and computer with success for extended periods of time
• Move about the office and factory with occasional walking, sitting, lifting, bending, stooping and reaching.
• Dial, hear and respond to telephone calls and inquiries.
• Communicate effectively (visually and verbally) with internal and external contacts.
• Meet requirements of daily attendance on job for a full, continuous work schedule.

Compensation: $19-26 hourly (DOE) Benefits: Alliance offers a competitive benefits package that includes medical, dental, vision, life insurance, disability insurance, 401K with employer match, PTO, paid holidays and a bonus program. At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: Alliance