Resident Care Coordinator

Resident Care Coordinator

Ciela offers seniors a state-of-the-art community which features incredible 360-degree views, expansive outdoor spaces, floor-to-ceiling windows, light-filled residences, gourmet California cuisine, engaging activities and a robust wellness program designed by Los Angeles' top health professionals.

Purpose: To manage care giving staff; assist in coordinating the daily administrative and care giving functions of the Community under the direction of the Executive Director; assist the nursing staff with communication with residents, families, physicians and other outside healthcare providers; organization of supplies and materials; assist with the maintenance of resident records; and also supervise the personal care of residents and assist in monitoring the wellbeing and the environment of the residents.

Minimum Eligibility Requirements: • CNA, or previous experience working with the elderly in a residential or long-term care setting preferred. • Current CNA license, other license, or ability to obtain as required by State regulatory agency. • Must enjoy working with seniors. • Proficiency in basic computer skills, including Word, Excel, and Outlook. • Must have a strong commitment to customer service and desire to exceed customer expectations. • Ability to establish effective relationships with residents, family members and team members. • Must be able to read, comprehend, write, and speak English to communicate effectively with residents, families, visitors, vendors, physicians and their office staff, and other team members. • Ability to represent the community in a positive and professional manner. • Possess strong interpersonal and communication skills, both written and verbal. • Consistently exercises good judgment in making decisions and recommendations. • Must be highly motivated, with strong organizational skills, attention to detail and accuracy. • Possess excellent time management skills with ability to work independently as well as collectively on assigned tasks. • Ability to handle multiple responsibilities effectively completing projects with minimal supervision and meeting deadlines with frequent interruptions in a fast-paced environment. • Ability to re-prioritize daily tasks in order to accommodate fluctuating needs of the community. • Ability to maintain confidential information, including but not limited to resident health, community, and team member information. • Must meet all health-related requirements pertaining to state licensure. • Must maintain current CPR/First Aid credentials. • Must maintain current Food Handlers credentials. • Must maintain annual Continuing Education Credits. • Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation. • Subject to pre-employment screening including criminal background check, drug test and physical (some states TB)

Essential Functions: Management • Provide supervision for care team, including hiring, training, evaluation, and discipline. • Develop and post schedule and ensure adequate staffing on a daily basis. Communicate with care team about meetings, in services, etc. • Available for after-hours staffing concerns- Community will attempt to solve all staffing issues prior to calling RCC. • Coordinate care team orientations and trainings with the Business Office Manager/HR Manager • Teaches in service topics and orientation classes as directed by the Executive Director. • Serves as member of the management team and assists Executive Director with other management duties as needed. • Assist with team performance concerns and/or guidance through mentoring. • Complete care team performance evaluations. • Exercise independent judgment and discretion in the performance of job duties. • Responsible for maintaining resident records. • Prepare work orders for maintenance department. • Establish and maintain positive and professional working relationships with residents, and all team members. • Attend management meetings. • Maintains knowledge of current OSHA and state regulations, and routinely monitors Community compliance with the regulations related to resident care and nursing functions.

Resident Care • Reviews and understands all resident individual service plans. • Directs resident care and activities as needed. • Observes residents for changes in physical, emotional, mental, and social condition, unusual symptoms, accidents, injuries, or unusual occurrences, and reports promptly to a licensed nurse or Resident Coordinator. • Completes all forms such as incident reports, and written and computerized documentation, as necessary for communication of resident information with other shifts, Resident Coordinators, and with the licensed nurses. • Ensures that changes in resident condition are monitored, documented, effective interventions are implemented, and reported appropriately to nurse's physician and/ or family members. • Provides support and assistance to medication management systems and ensures that medications are dispensed in a safe and effective mariner. • Ensures that weights and vitals are done monthly on all residents and records are maintained in resident chart/profile. • Acts as a role model to other team members in demonstration of courtesy, gentleness, effective approach, communication and behavior management strategies, and engaging residents in meaningful activity and interaction. • Ensures that all resident care is provided in a safe and effective manner, while consistently maintaining resident dignity, choice, and respect. • Assist in ensuring that resident service plans accurately reflect resident care needs and updated as needed. • Assists in leading family care conferences. • Serves as a liaison between resident, family, and physician regarding resident health care. • Coordinates and schedules resident transportation with family members, community vehicles, or outside transportation companies.

Housekeeping • Manages care team for completion of housekeeping during shift.

Other • Attends all required team member meetings and in-service training sessions. • Answers phones as needed in a prompt and courteous manner. • Upholds Residents' Rights as defined by state regulations and by Company policy, at all times. • Supports and upholds all other Company policies, and the service philosophy. • Reliable and predictable attendance. • Other duties as assigned.

Working Conditions: • Must be able to work full-time, including occasional evenings and some weekend and holiday rotations.

Starting Hourly Wage: $27 - $30.33 per hour