Greeter

Greeter

Currently JEVS Human Services has an exciting opportunity for a customer service oriented individual to join our team at the CareerLink as a Greeter. The PA CareerLink centers in Philadelphia help individuals prepare for and find a job. We provide no-cost services that help individuals successfully enter or re-enter the local workforce.

As the Greeter, you will greet customers and visitors as they enter the CareerLink. You will be responsible for answering phones and directing calls as well as maintaining the reception area. As the Greeter, you will have the opportunity to assist in clerical projects as needed.

This role, located in our Suburban Station, Center City Philadelphia office, is on-site.

Responsibilities:

• Communicate effectively by responding to inquiries and requests within 24 hours or by requested deadline;
• Provide timely and accurate communication to partners (CAO, Funders, etc.)
• Collaborate with all EARN center staff to trouble shoot and resolve problems
• Provide quality customer service in a high volume environment
• Greet customers and visitors as directed by "No Wrong Door" Operations Procedures manual
• Demonstrate professional and courteous behavior towards staff and customers at all times
• Maintain reception area
• Maintain confidentiality in reception area
• Professional phone etiquette and pleasant demeanor
• Answer and direct telephone calls
• Receive and sort mail and packages
• Send, receive and route faxes
• Maintain up to date and accurate staff contact lists
• Maintain knowledge of and answer questions about all Center activities;

Requirements:

Qualifications :

• High school diploma or equivalency
• 2+ years related work experience.
• Proficient in MS Office applications (especially MS Word, Outlook and Excel).
• Demonstrate customer service skills required
• Well organized and able to prioritize in a high volume and fast paced environment
• Willing to work a flexible schedule including evenings and Saturdays

What's in it for you:

• 401(k), with company match
• Tuition assistance: Available to all employees with at least one year of service, for those enrolled in job-related, accredited, degree or certificate level courses
• Health, Dental, and Vision coverage
• Ample paid vacation and sick time
• 10-12 paid holidays per year
• Pre-tax commuter benefits
• Continuing education, professional development opportunities, retreats, and training
• Annual holiday party and office outings
• Wellness workshops and activities and access to the Employee Assistance Program
• Dress-down Fridays
• Employee referral bonus
• Reimbursement of eligible mileage and travel expenses

The base pay for this position ranges from $36,600 to $38,500. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home.

At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff.

Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Human Services' employees, our community partners, and the individuals we serve.