Retail Branch Manager

Retail Branch Manager This role leads our Zimmerman branch, driving all sales, service, and operational performance. As Branch Manager, you will grow the branch by acquiring new consumer and business relationships, deepening existing ones, and generating strong partner referrals. We’re looking for a dynamic, motivated, and community‑minded leader who excels at business development, outbound calling, and continuing to build a strong local presence. If you thrive on leading a team, achieving production goals, and actively engaging in the community to fuel growth, this is an exceptional opportunity. Job Summary This position is responsible for the management of the daily operations of the branch. The primary goal is to provide exceptional customer service to current and potential customers by servicing the customer’s total financial needs, resulting in greater market share and profitability. This is accomplished by providing training and promoting teamwork within the branch and strengthening customer relationships by making sales calls on current and prospective customers. As a Branch Manager, you are responsible for management of the branch, leading all aspects of sales, service, and operations of the branch. Leading the team in achieved budgeted production goals, acquiring new consumer and business relationships, initiating partner referrals, and deepening all existing customer relationships. Responsible for consistent business development and calling programs to generate new customer activity. Manager Responsibilities Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results. Directly manages the staff at specific branch location. Responsible for the overall direction, coordination and evaluation of the branch, which includes planning and directing work, appraising performance, rewarding and corrective action for employees, addressing complaints and resolving problems. Takes responsibility for subordinates’ activities. Develops subordinates’ skills and encourages growth. Continually works to improve managerial skills and leads by example. Essential Duties and Responsibilities Ability to set the tone of the branch to provide exceptional customer experience and a dynamic, engaging culture by offering appropriate financial products and services. Includes opening personal and business accounts, consumer and mortgage loan origination, and assisting with account maintenance. Managing portfolio of high value consumer and business customers. Provide customer referrals to the bank’s commercial, investment, and treasury departments. Manage the cross‑selling efforts of branch by implementing sales goals established by the Director of Consumer Banking for items such as debit cards, credit cards, consumer loans, online banking, checking accounts, or partner referrals for other bank products. Participate in bank marketing promotions, call programs and marketing events including business expos, Chamber of Commerce activities, trade shows, and bank sponsored events. Understands and complies with the laws and compliance regulations that pertain to the products and services being offered to the customer. Ensure that the properties and facilities are kept in accordance with bank standards for appearance, cleanliness and safety. Light cleaning of the premises such as floors, walks and countertops during business hours. Maintains knowledge and understanding of the bank's loan policy. Ensure loans, processes and procedures meet bank standards. Regular, reliable attendance is required. Performing other duties as assigned. Education and Experience High school diploma or equivalent required, college degree preferred. 3+ years of job‑related experience. Certificates and Licenses Mortgage Loan Originator (MLO) license will be required; however, it may be obtained after hire. This position may require S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) website provides the MU4R questions and registration required for employment in this position. Persons in this position must meet the Consumer Financial Protection Bureau loan originator qualification requirements and must comply with The Bank of Elk River policy related to these requirements. The loan originator qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements including additional screening. Physical Demands While performing the duties of this job, the employee is regularly required to sit and use computer for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with The Bank of Elk River’s “Code of Ethics Policy.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position. Each employee must also comply with consumer protection laws that relate to his/her position. Full‑time Benefits High‑Deductible Health Plan on the 1st of the month following hire date Health Savings Account on the 1st of the month following hire Flexible Spending Accounts on the 1st of the month following hire Dental Insurance on the 1st of the month following hire date Vision Insurance on the 1st of the month following hire Company paid life insurance on your date of hire Supplemental life and AD&D insurance available on your date of hire Short‑term disability insurance paid for by TBER Long‑term disability insurance paid for by TBER Employee Assistance Program Well‑Being program Long‑term care insurance Pet Insurance Employee Stock Ownership Plan (ESOP) after 6 months of service 401(k) Safe Harbor matches up to 4% on the 1st of the month after 6 months of service Account fees waived and discounts on loans at The Bank of Elk River Discounts through Wellmark Blue365, LifeMart, Carhartt, and Microsoft Office Gym Membership/Fitness quarterly reimbursement up to $25 each month Company picnic, Christmas party, and employee appreciation events Casual dress days #J-18808-Ljbffr Elk River Leadership Alumni Network