Director of Operations

Serving as a senior strategic operating partner, the full-time remote Director of Operations will manage enterprise operating rhythms, support the COO in decision-making, and lead cross-functional initiatives to enhance operational performance in a highly regulated health insurance environment. Key responsibilities Lead the COO's enterprise operating cadence, ensuring senior leaders have timely and relevant information for decision-making Partner with senior leadership to define and operationalize strategic priorities, translating them into actionable plans and roadmaps Oversee executive-level performance metrics and reporting frameworks, synthesizing insights into decision-ready recommendations for the COO Required qualifications 10+ years of progressive experience in healthcare operations or related fields, with a track record of supporting senior leaders Strong understanding of health insurance operations, including claims, customer service, and compliance Experience leading enterprise-level, cross-functional initiatives from strategy through execution Bachelor's degree in Business Administration, Healthcare Administration, or a related field; relevant experience may be considered Advanced proficiency with executive communication tools and project management methodologies