Server

Hourly Rate 19.00 USD per hour Job Summary As a Server at Hyatt Vacation Club (HVC), you will be responsible for creating memorable moments for Owners, members, and guests. You will take orders from and serve food and beverages, maintain high service standards, and ensure guest satisfaction. Key Responsibilities In addition to serving duties, the role includes: Setting tables according to event type and service standards. Answering menu questions and communicating special requests to the kitchen. Checking in with guests to ensure satisfaction with each food course and beverage. Maintaining cleanliness of work areas and practicing clean‑as‑you‑go procedures. Insuring the presentation of all china, glass, and silver before use. Following appropriate alcohol service procedures. Handling cash transactions accurately and following cash‑handling policies. Performing closing duties such as cleaning, restocking, locking equipment, and completing daily checklists. Resolving guest concerns using brand‑specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP). Providing assistance to guests with disabilities in accordance with guidelines. Assisting coworkers to ensure prompt service coverage. Adhering to safety and security policies, reporting incidents, and completing required training. Maintaining personal appearance and uniform in compliance with company policies. Ensuring privacy and security of guests and proprietary information. Working both indoors and outdoors, and performing physical tasks such as lifting up to 25 lbs. Communicating with the kitchen on wait times, recooking orders, and product availability. Job Requirements Physical Ability Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds. Reach overhead and below the knees, bend, twist, pull, and stoop. Stand, sit, or walk for extended periods or an entire shift. Work Schedules Maintain availability to work fluctuations based on business needs, including days, nights, weekends, and holidays. Education, Certifications, or Licenses High School Diploma or G.E.D. equivalent preferred. Customer Service experience preferred but not required. No supervisory experience required. Competencies Dependability, presentation, safety orientation, positive demeanor, adaptability/flexibility, stress tolerance, sales, integrity. Interpersonal Skills Customer Service orientation, diversity relations, teamwork. Organizational Skills Multi‑tasking, time management. Communication Listening, English proficiency, applied reading. Specialized Skills Beverage knowledge, menu knowledge. Handling Money Cash handling, cash register operation. Steps of Service Present physical and accurate checks; process payment per cash and credit policies. Check in with guests to ensure satisfaction for each course and beverage. Answer menu questions and coordinate with kitchen when clarification is needed. Cash/Bank Handling Record transactions in the POS system during order. Count bank at shift end, complete cashier reports, resolve discrepancies, deposit receipts, and secure bank. Transport bank to/from workstation following security procedures. Obtain assigned bank, keep it accurate, and secure at all times. Process all payment methods in accordance with accounting procedures. Policies and Procedures Protect privacy and security of guests and coworkers; maintain confidentiality. Ensure nametags and personal appearance are clean and compliant. Assist individuals with disabilities within guidelines. Working With Others Support coworkers and treat them with dignity and respect. Partner with others to promote teamwork and achieve common goals. Handle sensitive issues with associates and guests using tact and confidentiality. Maintain positive and productive relationships with associates and departments. Quality Assurance / Quality Improvement Comply with quality assurance expectations and standards. Safety & Security Report incidents immediately to manager or supervisor. Identify and correct unsafe procedures or conditions. Follow safety and security policies for a secure environment. Use proper equipment, wear PPE, and employ correct lifting procedures. Follow property‑specific emergency procedures. Follow procedures for safe operation and storage of tools and equipment. Complete safety training and certifications required for work tasks. Work Environment Work may involve exposure to outdoor elements including cold, heat, sun, and rain. Use of computerized POS system, computer, telephone, and other office equipment is required. Physical activity includes standing, walking, sitting, climbing stairs, bending, stooping, crouching, reaching, and grasping. Frequently Asked Tasks Lift, carry, push, or pull items up to 25 lbs without assistance. Work a fluctuating schedule based on business demands. Work indoors and outdoors. Use computer and mobile POS systems. Stand, walk, sit, climb stairs, bend, stoop, crouch, reach, and grasp. Occasional Tasks Exposure to high noise levels. Taste food to ensure quality. Site Specific Requirements Free on‑site parking. Participation in department and associate appreciation events. Monthly employee recognition and reward programs. Stipend for work shoes. Equal Employment Opportunity Statement Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location. #J-18808-Ljbffr