Operations Specialist

About the company At Covera Health, we're on a mission to improve healthcare by making every diagnosis more accurate. Every year, millions of patients receive imaging that shapes life‑changing medical decisions. Yet too often, important findings are missed, patients struggle to access high‑quality imaging, and the healthcare system treats radiology like a commodity instead of one of the most critical moments in a patient's care journey. We're changing that. Covera combines clinical expertise, advanced AI, and one of the industry’s largest radiology quality datasets to help detect disease earlier, improve diagnostic accuracy, and give clinicians greater confidence in every decision they make. Better diagnoses lead to better treatment, fewer unnecessary procedures, lower healthcare costs, and, most importantly, better outcomes for patients. In 2026, Covera and Medmo came together to create the first platform designed to support the entire radiology journey. From helping patients find and schedule high‑quality imaging, to coordinating care, to ensuring the accuracy of every diagnosis, we're building a connected experience that simply hasn’t existed before. Backed by Insight Partners, our platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers, three of the five largest national health plans, and thousands of value‑based primary care physicians. This is an exciting moment to join Covera. We're building technology that is helping detect serious conditions earlier, improving the quality of care for millions of patients, and redefining what healthcare can be. If you're excited by meaningful work, ambitious teammates, and the opportunity to help save lives through better healthcare, we'd love to meet you. About the role As an Operations Specialist on the Medmo team, you'll play a critical role in keeping the engine behind the patient experience running. Every imaging appointment depends on hundreds of details coming together behind the scenes. From coordinating with imaging centers and providers to ensuring operational workflows run smoothly, your work helps patients receive timely, affordable, high‑quality care while enabling our partners to operate more efficiently. You'll be part of the Patient Operations team, the operational backbone of Medmo. This team works across patients, providers, imaging centers, Product, and Engineering to solve problems, improve workflows, and continuously raise the bar on operational excellence. This is much more than an administrative role. You'll be a problem solver, process optimizer, and operational partner who helps ensure every patient journey is successful, even if they never know your name. If you're someone who loves bringing order to complexity, enjoys finding smarter ways to work, and takes pride in making systems better every day, we'd love to meet you. To learn more about the Medmo team within Covera, please visit the Medmo website at Medmo.com. Responsibilities Manage operational workflows that support patients, providers, and imaging centers throughout the imaging journey. Resolve operational inquiries and issues by leveraging internal resources, standard operating procedures, and sound judgment. Meet and exceed individual and team productivity and quality goals while maintaining exceptional attention to detail. Become an expert in Covera Health/Medmo's products, operational processes, and workflows, continuously expanding your knowledge as the platform evolves. Identify opportunities to improve operational efficiency by sharing feedback and partnering with leaders across Operations, Product, and Engineering. Help refine processes, documentation, and workflows that improve both the customer experience and internal operations. Collaborate cross functionally to solve complex operational challenges and ensure a seamless experience for patients and partners. Participate in ongoing training as new products, features, and operational processes are introduced. Special Considerations While we are a remote‑first company with employees located across the U.S., we do have a NYC office located at Penn 1. Many of our local employees come into the office on Wednesdays for collaboration and connection (and lunch!), but this is a remote role, no travel required. Support business needs during standard operating hours of 9:00 AM to 5:30 PM (in your time zone), with flexibility for occasional overtime as needed. Requirements 2+ years of experience in an operations, administrative support, healthcare operations, or medical office environment required. 1+ years of experience in a customer service, patient services, or other customer‑facing role required. Healthcare, clinical, medical imaging, or other relevant industry experience strongly preferred. Bachelor's degree or an equivalent combination of education and relevant experience preferred. Exceptional organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy. Proven experience performing detail‑oriented work such as document processing, data management, or information verification. Strong technical aptitude and the ability to quickly learn new systems and workflows. Experience working with Microsoft Office, Google Workspace, and other productivity tools. Experience with electronic health records (EHR), case management platforms, or healthcare software is a plus. A proactive, self‑motivated mindset with the resilience to thrive in a fast‑paced, evolving environment. Excellent written and verbal communication skills and a collaborative approach to problem solving. AI at Covera At Covera Health, AI is not a novelty. It's a core part of how we work. Every team member is expected to actively use AI in their day‑to‑day role, and we invest in building that fluency across the organization. If you lean into new tools and are energized by what's still possible, you'll fit in. Benefits Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents Vision & Dental Flexible Time Off - take the time you need, when you need it Generous company‑wide holidays - 16 in total 401(k) Retirement Plan Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity Annual Wellness stipend for fitness, mental health or other wellness expenses The hourly range for this position ranges from $24.00 - $26.50, in addition to a performance bonus and comprehensive benefits package. Final compensation will be based on a number of factors including but not limited to, a candidate’s qualifications, skills, competencies, experience, expertise and location. Important Notes We may use automated tools and/or AI to assist in reviewing applications. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Covera Health is proud to be an equal‑opportunity workplace and affirmative action employer. If you have a specific need that requires accommodation, please let a member of the People Team know. Security Notice Unfortunately, job seekers are sometimes targeted by scammers pretending to represent legitimate companies, including Covera Health. Our recruiting team will only communicate with you using an @coverahealth.com email address. We will never ask you to provide banking information, payment, or other financial details as part of the interview or hiring process. If you're ever unsure whether a recruiting communication is legitimate, please contact our Talent Acquisition team at View email address on click.appcast.io for verification. #J-18808-Ljbffr