Customer Service Associate

Business Service Center Specialist II, Student Success Location: San Antonio, TX Regular/Temporary: Regular Full/Part Time: Full Time Job Type: Full Time Salary Range: Up to $48,500 annualized Job Summary The Business Service Center Specialist II provides support to the Business Service Center for financial and administration activities. Core Responsibilities Responsible for the administration and monitoring of complex financial and business transaction processes in support of the Business Service Center. Receives, reviews, analyzes, and processes complex business, and financial, into a variety of University software systems. Transactions encompass a variety of tasks, including accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling. Prepares, analyzes, and creates statistical, financial, and related ad hoc reports. Reviews budgets for accuracy and compliance with procedures and regulations. Compiles and analyzes financial information to post entries to accounts in an automated finance system. Allocates expenditures, encumbrances, receipts, and receivables based on reports and schedules. Reviews and processes requisitions, and confers with the department for clarifications, specifications, and preferred supplies. Engages with vendors to obtain product or service information such as price, availability, and delivery schedule. Coordinates recruitment and hiring efforts for exempt and non-exempt personnel, creates employment requisitions for posting, and reviews applications and related documentation. Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures. Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information privy to this position. Acts as a liaison between departments and internal or external customers, interacting with clients by telephone, electronically, or face‑to‑face to identify and support their transactional needs and requirements. Engages customers through reporting and personal responses, researches and evaluates all relevant information to handle inquiries and complaints, and promptly responds and resolves customer inquiries and or complaints. Manages client expectations and provides consistent client updates. Maintains records of client interactions, transactions, and actions taken. Collaborates and coordinates with internal departments as needed to resolve client issues. Performs other duties as assigned. Required Qualifications High School Diploma, Vocational Training or Apprenticeship in a related field. Five (5) years of related work experience. At the department's discretion, a Bachelor's degree may be substituted for four (4) years of experience. This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO‑GA‑48. Knowledge, Skills, and Abilities Verbal and Written Communication Collaboration Attention to Detail Ability to Multitask Deadline Driven Calendar Management Customer Service Microsoft Office Suite Word Processing Documentation & Records Management Data Entry Call Management Calendar Management Customer Service Management Content Design & Development Database Management Business Process Improvement Active Listening Working Conditions Office environment. Ability to travel to and from meetings, training sessions, or other business‑related events. Workdays, areas, and work hours may vary based on the department's needs. Physical Demands Jobs are sedentary; walking and standing are required only occasionally. Exerts up to 10 lbs. of force occasionally. This position will work both on campus and remotely in Texas. Subject to change upon the department need. Applicants must be adaptable and open to working in both environments. Travel and parking expenses are the employee's responsibility. This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire. Equal Employment Opportunity As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the affirmative action program in compliance with all government requirements to ensure nondiscrimination. #J-18808-Ljbffr