Finance Administrator

Finance Administrator

Wendell, North Carolina, United States

Key Responsibility of Job

- Provide outstanding customer service through active engagement and communication with our dealers, vendors and partners.

- Provide support and perform general administrative duties under the direction of the Wholesale Account Manager.

- Responsible for completing transfer of invoices from one customer to another.

- Process check request received from customers.

- Address and resolve customer inquiries regarding their account which may involve, but not limited to, reconciliation, payment posting/reversals, explanation of account, password resets, invoice and statement request.

- Review and process marketing co-op advertising claims.

- Review and process sales program and sales bonus claims.

- Send out notices to customers and track and follow up on responses.

- Assist with gathering required documentation from customers.

- Train new and existing dealers in systems, processes and procedures.

- All other functions and responsibilities as deemed necessary by the department manager to support company objectives and activities.

Education and Physical Requirement

- 2+ years of customer service, banking/teller, accounts receivable, collection, and/or bookkeeping experience

- High School diploma or equivalent required.

- Knowledge of Microsoft products: Word, Excel, PowerPoint, and Outlook

- Experience with CRM Sales Force and SAP systems are a plus.

- Outstanding written and verbal communication skills with the ability to effectively present information

- Work in a fast-paced, high-pressure environment.

- Ability to multi-task and meet required completion timelines.