Shift Leader

Team LeaderA Team Leader consistently lives out our core values, embraces Chick-fil-A's culture, and leads with a servant's heart. They are passionate about people and serving others, demonstrate strong character, take initiative, and operate with a sense of urgency. Team Leaders support senior leadership by helping execute daily operations and holding team members accountable to Operational Excellence and our Recipe for Service. Their focus is both on ensuring tasks are completed efficiently and on coaching and developing others. By leading through example, they set the standard and tone for the entire team.Position Type: Full-timeOur Benefits Include:A fun work environment where you can positively influence othersFlexible scheduling (and closed on Sundays)Learning first-hand from an experienced Operator and Restaurant LeadersAn in house leadership development programIntentional growth and development to help you reach your professional goalsFree tuition through Point University, and accredited online universityScholarship opportunitiesCompetitive payTeam Leader Responsibilities:Participating operationally in day-to-day activities in high-volume, fast-paced RestaurantOffer immediate and respectful response to Guest's needsAssist in training of new hires, set the tone for a shift, and act as a role model for our teamBe a friendly, encouraging team playerOpen and close, lead shifts, key holderCount drawersExcellent communication skills, both written and spokenExecution of daily shift huddles to ensure all team members are on the same pageCompleting daily and weekly checklist and posting feedback on opportunities for improvement in Kitchen IQ group chatHolding team members accountable to expectationsMeet monthly with their mentorsProcess sedgwick claimsCreate effective setups by EOD saturday two weeks priorCommunicate maintenance concerns with vendors and leadership team in Kitchen IQMeet biweekly with the assistant director for 1 hour to continue developmentSet daily performance goals for the teamQualifications and Requirements:SmileCreate and Maintain Eye ContactSpeak EnthusiasticallyMake Emotional Connections with GuestsAble to work 30-40 hrs per week in operationsMust be fully available Monday-SaturdayAvailable to open/close 2 nights/days per weekAvailable two fridays and two saturdays per monthReliable transportationAbility to work in a fast-paced environmentStrong people skills with a desire to serve Team MembersStrong commitment to superior customer serviceAbility to manage Team Member behavioral and performance issuesAbility to work in a team environment with shared ownership and responsibilityPrior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.