Help Desk Analyst - NISSC II

Position Title: Help Desk Specialist Location: Cheyenne Mountain Space Force Station (CMSFS), Colorado Relocation Assistance: None available at this time Remote/Telework: NO - Not available for this position Clearance Type: Secret Shift: Shift work is required to support 24 × 7 operations. It is important to be available to work any shift/designated hours required, including nights, weekends, and holidays, on a modified Panama schedule. Travel Required: Up to 10% of the time Our NORAD Operations Group Selected by the Air Force Life Cycle Management Center’s Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems for the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC), we support the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). Since 2020, through the (ITW/AA) and Space Support Contract II (NISSC II), has provided: Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space. Mitigation of orbital conflicts. Threat warnings and control from airborne, land-based, and space-based systems for threat activities. Operations and maintenance of classified communications. Software development and integration. NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at: Cheyenne Mountain Space Force Station (CMSFS), Colorado Peterson Space Force Base (PSFB), Colorado Offutt Air Force Base, Nebraska Vandenberg Space Force Base, California Numerous sensor and forward operator sites around the world Description of Duties: The Help Desk Specialist supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will: Troubleshoot and resolve issues related to supported systems in response to trouble tickets. The hardware you will support includes desktops, laptops, multi-function printers, monitors, keyboard/video/mouse (KVM) devices, media converters and modules, associated cables and connectors, and occasionally office furniture. Work with virtual desktop infrastructure (VDI), zero clients, and other related IT equipment. Be responsible for maintaining current Windows operating systems and various MS Office products, such as Outlook and Adobe applications, as well as other government-approved software. Support the CMSFS marquee, managing computer imaging servers, overseeing communication closet/rack management, handling software license management, and performing other necessary duties and tasks. Monitor all network capabilities, functions, and performance utilizing means provided by customers such as diagnostic tools, monitoring systems, individual platforms, or data supplied by other sources, and create trouble tickets on all issues observed. Have a basic understanding of networking, including OSI model concepts, and basic understanding of the concepts and functionality of Windows operating systems as well as Microsoft Office products. Have experience involving receipt, installation, configuration, connection, management, maintenance, reconnection, replacement, upgrading, updating, investigation, troubleshooting, repair, verification of proper operation, and installation / removal of approved end-user and shared devices. Accurately document all customer contact via the ticketing system to include detailed issues reported and provide ticket updates through incident resolution. Support the customer's annual exercises, planned monthly relocations, and unplanned real-world events. Have the ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine the root cause of the problem. Coordinate and participating in installation and renovation projects Provide resolutions to general classified and unclassified network and Personal Computer (PC) problems. **Shift work is required to support 24 × 7 operations. It is important to be available to work any shift/designated hours required, including nights, weekends, and holidays, on a modified Panama schedule. ** This position is expected to pay $70,000-$80,000 annually; depending on experience, education, and any certifications that are directly related to the position. This position will be filled and work onsite at Cheyenne Mountain Space Force Station (CMSFS), Colorado Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as one of our teammate companies. Basic Requirements: Must have IAT Level II or higher Must have an Active Secret Clearance Must have 1 year of direct experience Must have 2 years of work history Must be capable of supporting the CMSFS 24x7x365 environment using independent judgment Desired Requirements: Experience with USAF networks, PCs, and associated hardware and software is a significant plus Experience with NORAD-NORTHCOM networks, PCs, and associated hardware and software is a plus Trouble ticket system experience and skills (e. g. in ServiceNow, Remedy or a similar product) Experience preparing status reports and trouble ticket metrics Associates or Bachelor's degree preferred This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed. Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave. #cjpost The position for which you are applying requires a US Department of Defense security clearance. This is to advise you that if you possess dual citizenship (i.e., a citizen of the US and another country), to be granted a clearance, you will be required to relinquish your citizenship in the foreign country. Compensation Details: $70,000-$80,000 The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Offerings include: Health, dental, and vision insurance Paid time off and holidays Retirement benefits (including 401(k) matching) Educational reimbursement Parental leave Employee stock purchase plan Tax-saving options Disability and life insurance Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Original Posting: 06/18/2026 - 06/25/2026 Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters. Welcome back! We encourage you to check on the status of your current job applications with us. You can also search for a list of our current job openings and see if there are any new positions that might be a good fit for you. Thank you for continued interest in employment with Amentum. For more than 100 years, Amentum has tackled the world’s toughest challenges to deliver agile and steadfast solutions to the U.S. government and its allies. With more than 50,000 employees on all seven continents and in more than 60 countries, Amentum delivers a broad range of operational support services to meet the critical needs of our clients. Our headquarters are in Chantilly, VA. 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