Night Audit

Description

Job Purpose
The Night Auditor plays a vital role in guest service, financial accountability, and overnight hotel operations. This position combines hospitality and accounting responsibilities by providing warm, attentive service to late-arriving guests while preparing, balancing, and verifying daily revenue reports to support the hotel's financial integrity.

Working independently, the Night Auditor serves as the primary point of contact during overnight hours and is responsible for maintaining a safe, professional, clean, and efficient environment throughout the property.

Essential Duties and Responsibilities
Greet and assist guests during late-night and early-morning hours, including check-ins, check-outs, and general inquiries.
Reconcile and audit all daily hotel transactions and departmental revenue reports, ensuring accuracy, proper documentation, and correct coding.
Prepare and distribute financial reports for property leadership and corporate review, including shift audit reports, daily revenue reports, and discrepancy summaries.
Monitor hotel systems and operations overnight, including emergency response procedures, guest requests, and security protocols.
Process no-show charges, review guest folios for accuracy, and correct billing errors as needed.
Prepare guest arrival packets for the following day and communicate important notes and updates to the morning front desk team.
Maintain the cleanliness, security, and professional presentation of the lobby, front desk, and shared guest areas throughout the night.
Prepare and set up the morning breakfast buffet.
Complete nightly laundry and light housekeeping duties as needed to support hotel operations.
Perform other duties as assigned by management in support of the property and its guests.
Education and Experience
High school diploma or equivalent required; additional hospitality or accounting education or training preferred.
Previous hotel front desk or night audit experience strongly preferred.
Familiarity with property management systems and Microsoft Office applications preferred.
Demonstrated ability to handle financial information, reports, and guest service responsibilities independently.
Professional Characteristics
Calm, dependable, and self-directed, with the ability to work independently during overnight shifts.
Strong attention to detail and a high degree of accuracy, particularly when handling numerical data and financial reports.
Warm, professional, and guest-focused demeanor.
Excellent communication, interpersonal, problem-solving, and customer service skills.
Ability to remain composed during emergencies and when addressing sensitive guest concerns.
Punctual, dependable, and proactive in maintaining cleanliness and operational standards.
Approachable and team-oriented, with a willingness to assist across departments as needed.
Takes initiative and follows through on assignments with minimal supervision.
Able to prioritize responsibilities and manage time effectively in a fast-paced environment.
Physical Requirements
Ability to stand and walk for extended periods.
Ability to occasionally lift and carry up to 40 pounds.
Ability to perform repetitive tasks.
Ability to handle guest luggage as needed.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
Work Authorization
Must be legally authorized to work in the United States.

Equal Employment Opportunity Statement
Main Street Hospitality is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by applicable law.

Main Street Hospitality Values
We work hard to make Main Street a place where team members feel valued and respected, with clear opportunities for growth and development. We seek team members who embody our core values:

We are kind to one another.
We embrace change.
We invest in our community.
We act with integrity.
We take responsibility for our actions.
Employee Acknowledgment
I acknowledge that I have read and understand the job description above. I understand that the duties and responsibilities listed may be modified or changed as business needs require, and I accept responsibility for becoming familiar with any such modifications or changes.

I confirm that I am able to perform the essential functions of this position, with or without reasonable accommodation.

Employee Name: ______________________________

Employee Signature: ___________________________

Date: ________________________________________