HBS Solar Service Technician

Why Work at SMA America

Power the future. Build your career at SMA America.

As the U.S. subsidiary of SMA Solar Technology AG we have been at the forefront of solar inverter technology since 1981 developing solutions that make photovoltaic power plants simpler more reliable safer and more cost effective. Headquartered in Rocklin California SMA America has spent more than two decades helping homes businesses and utilities across the country generate clean reliable power. We are the only inverter manufacturer in the world offering solutions for every system size from residential rooftops to large scale utility plants backed by more than 1500 patents and a presence in over 190 countries.

Innovation is only part of the story. We invest in our people create room to grow challenge conventional thinking and protect a culture where teammates genuinely care about each other and the work. We hire capable people and give them the space to do the job with clear expectations open door leadership and real autonomy.

If you are passionate about driving positive change and want a career where you can take ownership of your work we would love to meet you. Together we are not just part of the energy transition we are helping drive it forward.

HBS Solar Service Technician

PURPOSE OF THE POSITION

The HBS Solar Service Technician commissions troubleshoots and repairs SMA commercial and residential solar inverters and communications products on site and remotely. As the third level technical resource for the Home and Business Service team this role resolves complex field and escalated customer issues mentors technicians supports customers and installers by phone and online and partners with R&D to turn field insights into product and service improvements. SMA provides training for each of these responsibilities.

LOCATION AND WORK MODEL

This position is hybrid and based at our Rocklin California headquarters with periodic travel to customer sites across the region. When not in the field the role follows the Service teams hybrid schedule and provides remote commissioning and technical support. Candidates should reside within commuting distance of Rocklin.

PRIMARY DUTIES / RESPONSIBILITIES

• Serves as the third level technical expert for the Home and Business Service team resolving complex cases escalated from first and second level support.
• Commissions SMA commercial and residential solar systems on site and remotely.
• Diagnoses and repairs inverters and communications products on site through the BlueNote repair program.
• Resolves escalated customer issues in the field and serves as the customer contact when required.
• Provides remote troubleshooting and technical support by phone and online between field assignments.
• Mentors and trains technicians on troubleshooting commissioning and repair.
• Partners with R&D by sharing field data and supporting product testing and failure analysis to improve product performance and serviceability.
• Supports training for customers and the Service team as needed.
• Maintains technical documentation work instructions FAQs and best practices for the department and customers.
• Documents prevailing wage compliance on relevant projects.
• Manages travel bookings and expenses through the company travel system.
• Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

• At least 3 to 5 years of experience in solar service technical support or field service.
• Hands on experience in solar PV installation commissioning system design or inspection.
• Strong troubleshooting skills on commercial and residential PV systems including inverters.
• Training in commercial and residential solar products and systems.
• Strong communication problem solving and presentation skills.
• Proficiency in English and Microsoft Office.
• Attention to detail and accuracy.
• Flexibility to occasionally work nonstandard hours primarily to support travel.
• Ability to travel periodically to customer sites.

PREFERRED QUALIFICATIONS

• NABCEP certification.
• Knowledge of SMA products and power plant measurement techniques.
• Experience training or mentoring other technicians.
• Experience supporting product testing failure analysis or R&D.
• Pre sales technical review experience.
• A bachelors degree in engineering or a related technical field.
• Additional language skills.

PHYSICAL REQUIREMENTS

• While on site the employee is required to stand walk climb ladders and access rooftops using fall protection.
• The employee is occasionally required to reach above the shoulder stoop bend squat and kneel.
• The employee must be able to lift up to 50 pounds.
• The employee is occasionally exposed to electrical hazards and outdoor weather conditions.

Extent of responsibility: Regional

WE OFFER

• Compensation: $32.69 to $35.00 per hour dependent on experience and qualifications.
• Benefits: Comprehensive health dental and vision coverage including $0 premium options.
• Retirement: 401(k) plan with company match.
• Development: Advanced SMA product training training in third level support mentoring and R&D collaboration and a path to advance within the Service team.
• Culture: A collaborative and innovative work environment.

WORK AUTHORIZATION

• Applicants must be authorized to work in the United States on a full time basis.
• SMA America does not offer employment visa sponsorship of any kind including H-1B OPT CPT or TN visas.
• Candidates who currently require or will in the future require visa sponsorship are not eligible for this role.
• Candidates operating under a temporary work permit or any visa tied employment authorization are also not eligible.

AI ASSISTED APPLICATION MATERIALS

We welcome candidates who use AI tools to organize or polish their application materials. Your resume and responses must accurately reflect your own experience and be written in your own voice. Applications that include fabricated or exaggerated experience hidden text or embedded instructions or prescreen responses that do not reflect your own knowledge may be removed from consideration. We want to hear your story: the work you have done the results you have delivered and the experience you would bring to SMA.

RECRUITMENT FRAUD NOTICE

All SMA America openings are posted on our official careers page and all recruiter communication comes from an @ address. We never request payment banking information or a Social Security number during the recruitment process. If you are contacted about an SMA America role from a personal email account or asked for any of the above please forward the message to .

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to ones race color creed sex (includes gender pregnancy childbirth and related medical conditions) gender identity religion marital status age (over 40) national origin or ancestry physical or mental disability (includes HIV/Aids) medical condition (cancer genetic characteristics) veterans status sexual orientation or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities SMA will attempt to reasonably accommodate qualified applicants with known disabilities unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties including but not limited to your former employers background or employment check service providers or third-party recruiters; and (b) SMA may use or process applicants personal information for relevant purposes including but not limited to general communications with you identity verification background or employment checks determination of eligibility and making hiring decisions. For successful job applicants who become SMAs staff we may retain and integrate your personal information collected during the recruitment process into your records at SMA.

If you are a California resident you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018 as amended including by the California Privacy Rights Act of 2020 and its implementing regulations (the CCPA). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection use or disclosure of your personal information.

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