Operations Specialist

Job Description

Job Description

Provincial Senior Living proudly manages lifestyle-driven Independent Living communities across the United States, united by a shared purpose to enrich the lives of seniors and Team Members alike. Serving thousands of residents and families in more than 13,000 units, we operate with a deep commitment to our foundational Pillars of Excellence, ensuring personalized care, hospitality, and lasting connection. As part of one of the largest senior living families in the U.S., Provincial communities have earned Great Place to Work® certifications from 2022–2026. Provincial is a place where purpose and culture come together to create meaningful work and extraordinary career pathways. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, helping every team member build a fulfilling and purpose-rich career.

We offer rewarding career opportunities that include:

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefits including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Provincial is looking for an Operations Specialist to join our team!

Position Overview:

The Operations Specialist is responsible for the positive and effective leadership, operation and management of assigned Independent Living communities during a leadership vacancy or other critical business need. This position ensures standards of excellence, occupancy, and financial goals within established budgetary guidelines. Responsibilities may vary depending on the specific community needs, goals, and timeframe of assignment.

Key Responsibilities:

Managing Vision and Purpose

• Communicates a clear, Resident-focused vision aligned with a resident-centered model of care.
• Models Provincial Senior Living’s mission and values in all aspects of leadership.

Business Development

• Participates in planning and implementing marketing and sales strategies with Regional support.
• Builds relationships within the local area to drive occupancy and maintain competitive positioning.
• Ensures effective external business development strategies and adjusts plans as needed.
• Holds Sales Team Members accountable for achieving referral and move-in goals.

Resident and Family Engagement

• Dedicated to meeting the expectations and requirements of residents and their families.
• Obtains first-hand resident feedback to improve services and enhance resident satisfaction.
• Achieves outstanding resident engagement survey results and leads engagement improvement plans.
• Holds effective Town Hall and Resident Council meetings.
• Effectively resolves resident concerns and promotes a welcoming, vibrant community environment.
• Ensures leadership team members interact consistently with residents and families, fostering trust and connection.
• Connects daily with residents and families to gather feedback and follow up on questions or issues.

Quality Assurance and Safety

• Maintains a safe, clean, and welcoming community environment.
• Complies with company policies and standards for resident and team member well-being.
• Leads and promotes Safety and Risk Management practices.
• Ensures all incidents are addressed promptly and corrective actions are implemented as needed.
• Cooperates with municipal, county, and state agencies to ensure compliance with applicable guidelines.

Financial Management and Business Acumen

• Provides input for budget preparation and adheres to established financial goals.
• Monitors departmental budgets and meets regularly with department heads to review spend downs.
• Reviews monthly financial statements, identifies variances, and implements corrective actions.
• Manages labor and other key expenses to align with occupancy and service level needs.
• Prepares and submits timely expense and budget data, as well as other community reports.
• Provides overall management and oversight of the P&L, budget, and occupancy expectations.

Supervisory and Leadership Responsibilities

• Assists with hiring and onboarding of permanent Executive Directors and leadership team members.
• Provides training and support to new Executive Directors to ensure a smooth transition.
• Oversees all departments to ensure efficient operations and alignment with financial and operational goals.
• Recruits, selects, and supports comprehensive training for department heads.
• Provides constructive feedback and performance reviews for department heads.
• Fosters a positive, collaborative, and resident-focused work environment through open communication and consistent presence in the community.
• Promotes the sharing of best practices and development of team management skills.

Qualifications:

• Bachelor’s degree preferred (Business Administration, Hospitality, or related field ideal).
• Minimum of three years of managerial experience, preferably in senior living, hospitality, or a related service industry.
• Demonstrated experience with budget oversight, hiring, coaching, and daily operations supervision.
• Previous sales or business development experience preferred.
• Demonstration of success in managing operating expenses and occupancy.
• Frequent travel and/or extended time away from home depending on location of assignment.
• If having a direct impact on the lives of others is appealing to you, apply today and join our team!

EOE D/V