Physician's Office Receptionist/CNA

Join the Hopedale Medical Complex Team!

The Physicians' Office Receptionist/CNA serves as both the front office representative and a clinical support team member for Hopedale Medical Complex's Medical Arts and Satellite Offices. This position provides exceptional customer service while coordinating patient scheduling, registration, and administrative functions, as well as delivering direct patient care under the supervision of a physician, registered nurse, licensed practical nurse, or Practice Manager.

The Receptionist/CNA supports providers by preparing patients for examinations, obtaining clinical information, assisting with procedures, maintaining exam rooms, and ensuring efficient patient flow throughout the clinic. This position may be assigned to any Medical Arts or Satellite Office location and must be available to work occasional Saturdays as scheduled.

HMC Offers

• Excellent benefits including health, dental, vision, life, and disability insurance
• Quality childcare conveniently located on campus
• HMC Wellness Center membership
• 401(k) plan with employer match

Essential Duties and Responsibilities

Reception and Administrative Responsibilities

• Open and prepare the office for daily patient operations.
• Greet patients professionally and verify demographic, insurance, and registration information.
• Answer incoming telephone calls, schedule appointments, route calls, and accurately document messages.
• Schedule appointments according to provider availability and office protocols.
• Collect copayments and other patient payments at the time of service.
• Schedule follow-up appointments and provide appointment reminders.
• Complete laboratory, imaging, and outpatient service requisitions.
• Review encounter forms for completeness and verify diagnosis and procedure coding prior to submission.
• Maintain provider schedules and coordinate consulting physician appointments.
• Order and restock office supplies.
• Complete daily opening and closing procedures.
• Perform other administrative duties as assigned.

Required Qualifications

• High school diploma or equivalent required.
• Current Certified Nursing Assistant (CNA) certification, Medical Assistant certification, or equivalent clinical training preferred, depending on position requirements.
• Current Basic Life Support (BLS/CPR) certification or ability to obtain upon hire.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and electronic medical record systems.
• Knowledge of medical terminology required; familiarity with ICD-10 and CPT coding preferred.
• Venipuncture experience preferred.
• Ability and willingness to work at Medical Arts and all Satellite Office locations.
• Availability to work Saturday mornings as scheduled.