Hotel Operations Manager

$50k - $65k

Hilton Chicago

Job Summary:
We are seeking an experienced and motivated Hotel Operations Manager to oversee the day-to-day operations of our hotel. The ideal candidate will have a passion for the hospitality industry, strong leadership abilities, and excellent communication skills. This role involves ensuring the hotel meets brand standards, maximizing revenue, improving guest service scores, and fostering a positive work environment.

Compensation: $50,000 - $65,000

Key Responsibilities:

Oversee the profitable management of the hotel.
Coordinate marketing and advertising efforts to maximize revenue.
Develop and maintain community relationships.
Manage inventory and record-keeping.
Handle staffing, training, and scheduling for hotel departments.
Manage guest, employee, and property-related issues in a professional manner.
Ensure availability to cover shifts in case of emergencies or call-outs.
Maintain a motivating and team-oriented atmosphere.

Essential Job Functions:

Supervise and coordinate hotel departments to meet high standards of service and quality.
Ensure positive guest relations and deliver excellent service.
Maintain and execute marketing and sales programs.
Actively participate in local business and community affairs.
Maintain the hotel in compliance with brand standards, laws, and regulations.
Submit required reports on revenue, expenses, business volume, payroll, and assets.
Oversee inventory and manage costs for supplies (breakfast, linen, cleaning, utilities).
Ensure proper employee training, development, motivation, and performance reviews.
Perform additional duties as assigned.

Experience/Training Required:

Previous experience as an Assistant General Manager (AGM) or General Manager (GM).
A combination of relevant experience and education is acceptable.

Apply

Vacancy posted 3 days ago

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