Operations Coordinator

Job Description

Job Description

Operations Coordinator

Type: Full-Time Department: Operations Salary: $40,000 – $49,000

Position Overview

Signal Security is seeking a detail-oriented and proactive Operations Coordinator to support daily security operations and ensure seamless coordination between field staff, clients, and internal teams.

Success within this role is measured by consistent coverage, high-performing, accountable field teams, and strong client satisfaction and developing and training field officers.

The Coordinator will work closely with the Franchise Owner and HR Director to drive efficiency, service quality, and team development.

This position requires flexibility, including occasional nights, weekends, holidays, and travel within the DFW area.

Core Responsibilities:

Operations & Service Delivery

· Oversee daily operations across multiple client sites

· Ensure all shifts are filled and services are executed to standard

· Maintain quality control and client satisfaction across assigned accounts

Scheduling & Coverage

· Manage schedules and ensure coverage across Patrol and Dedicated services

· Identify and resolve staffing gaps proactively

· Coordinate with HR on hiring needs and staffing levels

Team Leadership & Development

· Supervise and support Officers and Supervisors

· Provide coaching, accountability, and performance feedback

· Reinforce expectations, standards, and site-specific requirements

Communication & Reporting

· Act as liaison between field teams, clients, and leadership

· Review daily activity and incident reports for accuracy and quality

· Communicate operational updates, concerns, and client needs

Operational Oversight

· Conduct inspections, spot checks, and field audits

· Ensure compliance with company policies and client expectations

· Issue corrective actions in alignment with company standards

Meetings & Accountability

· Lead daily/weekly scrums with staff and supervisors

· Review performance metrics, priorities, and operational issues

· Escalate key concerns to Franchise Owner in a timely manner

Transitional Coverage Requirement (First 60 Days)

To support operational stability and gain field familiarity, the Coordinator may be required to assist with shift coverage during the initial onboarding period.

· Up to 2-3 shifts per week, as needed

· Purpose:

o support staffing gaps

o gain firsthand understanding of posts and client expectations

o build credibility with field teams

Note: This is a temporary expectation (first 60 days only). The long-term focus of this role is operations leadership and coordination—not ongoing shift coverage.

Qualifications

· Experience in operations, coordination, or customer-facing roles

· Strong organizational and multitasking abilities

· Effective communication and problem-solving skills

· Ability to operate in a fast-paced environment

· Proficiency in Microsoft Office and scheduling tools

· High attention to detail and accountability

Preferred

· Security industry experience

· Customer-service mindset

· Military, law enforcement, or emergency services background

Benefits

· Paid Training

· Career Progression Model

· PTO + Sick Leave

· Supplemental Insurance (Dental, Vision, STD/LTD, Life, etc.)

· Tuition Assistance

· Bonus Plans