Quality Engineer I

Quality Engineer

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary and bonus
• Paid vacation/holidays/sicktime - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• JCI Employee discount programs (The Loop by Perk Spot)

What you will do

Johnson Controls has an opportunity for an experienced Quality Engineer. The successful candidate will be responsible for driving the execution of quality goals and objectives. Proactively drive actions to meet internal and external customer expectations for quality. Work cross-functionally to identify causes of potential product/process failures and drive corrective and preventative actions internally and/or with suppliers and customers as needed. Use sound audit techniques and statistical tools to identify high leverage continuous improvement projects to elevate the company Quality delivery to our customers.

This is an onsite position located in Lubbock, TX.

How you will do it

• Assist the team in managing the top customer facing issues by
• Working cross functionally between departments (engineering, purchasing, suppliers, manufacturing)
• Drive action items to closure within the organization
• Provide engineering support (electrical / mechanical) to the team to aid in root cause analysis
• Prepare reports for internal and customer use
• Provide technical assistance on identifying the root causes to top plant issues and drive actions to closure
• Analyze data relating to the build processes to understand our top issues and drive projects for improvement (commissioning issues, field failures)
• Monitor and analyze customer issue KPIs, including but not limited to response time, resolution time, and customer satisfaction.
• Assist in the investigation and analysis of NCRs to identify root causes and develop corrective actions to prevent recurrence.
• Work with cross-functional teams to develop and implement action plans to address issues identified through KPI monitoring and NCR analysis.
• Participate in regular audits to ensure compliance with quality standards and procedures.
• Collaborate with production, engineering, and customer service teams to identify areas for improvement in processes, procedures, and products.
• Prepare statistical analysis and Design of Experiments (DOE) plans in support of organizational continuous improvement activities.
• Perform Internal Process and Product Assessments.
• Provide quality support to cross-functional New Product Introduction (NPI) team projects.
• Develop quality plans and other process controls to ensure processes, work in progress and finished goods meet the specified quality standards.
• Facilitate cross-functional PFMEA teams.
• Analyze product specifications and manufacturing processes/procedures to determine best practices to meet or exceed our quality and ISO standards.
• Facilitate business process re-engineering.
• Creation and updating of Standard Operating Procedures, Work Instructions

What we look for Required

• BS in engineering, quality management or other technical discipline
• 0-3 years of industry experience, internships, co-ops or collegiate projects within manufacturing or quality
• Ability to analyze data, identify trends, and root cause of quality issues.
• Knowledge of quality management systems, including ISO 9001
• Experience or knowledge of working with notified bodies / approval / audit agencies.
• Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Effectively operate in facilitate cross-functional teams.
• Ability to communicate with multiple cultures/regions.
• Candidates must exhibit a high-level of self-motivation, sense of urgency and comfortable making recommendations across broad teams.
• Open to occasional business travel (domestic and international)
• Exceptional mechanical aptitude.
• Proven track record of driving continuous quality improvement in a manufacturing environment.
• Previous audit experience a plus
• Strong communication skills with demonstrated ability to construct and present information to a wide range of audiences internally and externally.
• Minitab or equivalent statistical analysis software (current version) experience preferred.

Preferred

• ASQ Certified CQE
• Experience with ISO 9001

SALARY RANGE : $67,900 - $101,900 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.