Customer Success Specialist

Managing high-priority client and internal projects, the full-time Customer Success Specialist will collaborate with sales managers to execute customer success plans, ensuring excellent service delivery and customer satisfaction in a hybrid work environment. Key responsibilities Own the operational relationship with assigned clients, managing onboarding, implementation, training, and satisfaction while resolving customer inquiries within defined KPIs Partner with sales to maintain and execute customer success strategies and best practices Manage customer deliverables, ensuring timely execution and effective communication with stakeholders to document progress and changes Required qualifications Minimum bachelor's degree in a business or IT-related field or equivalent experience Up to 3 years of relevant customer success or management experience, preferably in the Fintech, SaaS, or Financial Services sector Experience managing multiple customer deliverables concurrently Strong stakeholder management, organization, and influencing skills with good business acumen Fluent in written and spoken English; proficiency in Spanish or Portuguese is a plus