Customer Success Specialist

Customer Success Specialist Join Hire Hangar and work with fast-growing global companies while building a long-term career. In this role, you'll lead client relationships from onboarding through renewal. You'll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited. Onboard new clients with structured kickoff calls and milestone planning Manage timelines and automate task flows using tools like Zapier or Make Communicate clearly and proactively with clients and internal teams Troubleshoot issues quickly and keep delivery running smoothly Support renewals by consistently delivering a strong client experience Experience managing client relationships Hands-on experience with automation tools (Zapier or Make is a must) Strong communication skills and confidence leading calls over Zoom Comfortable managing timelines, workflows, and CRM systems Calm, proactive, and highly organized Bonus: familiarity with B2B environment You'll shape the customer success function at a high-growth studio You'll work at the intersection of content, tech, and strategy You'll help turn creative ideas into scalable systems that clients love