Jira Service Management Engineer

Do you want your voice heard and your actions to count? Discover your opportunity with OpenKyber, one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join OpenKyber, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an OpenKyber office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details. Job Summary

We are seeking an experienced Atlassian Platform Administrator to support the firm's Jira, Jira Service Management, and Confluence environments while contributing to broader DevSecOps delivery initiatives. This role is responsible for the administration, governance, support, and continuous improvement of Atlassian collaboration and work management platforms, with a strong emphasis on Atlassian Cloud. The successful candidate will play a key role in the organization's ongoing transition from Atlassian Data Center to Atlassian Cloud, helping drive platform modernization while maintaining operational excellence. Approximately 75% of the role will focus on Atlassian platform administration and support. The remaining 25% will support coordination and delivery of cross-functional initiatives within the DevSecOps organization, including project planning, stakeholder communication, status reporting, and risk management. The ideal candidate is a hands-on administrator with strong technical expertise, a customer-focused mindset, and the ability to effectively collaborate across technology, security, architecture, and business teams.

Atlassian Platform Administration (75%)

• Administer, configure, and support Jira, Jira Service Management, and Confluence environments.
• Manage projects, spaces, workflows, permissions, schemes, automation, and platform configurations in accordance with enterprise standards.
• Support the organization's migration from Atlassian Data Center to Atlassian Cloud.
• Maintain governance standards, operational procedures, and platform best practices.
• Evaluate user requirements and recommend solutions that align with platform capabilities and organizational standards.
• Develop and maintain dashboards, reports, metrics, and planning views using Jira, Confluence, Atlassian Analytics, and related reporting capabilities.
• Build and maintain Atlassian Analytics dashboards and reports that provide actionable insights into platform usage, operational health, delivery performance, and adoption trends.
• Administer and support Atlassian Marketplace applications and platform integrations.
• Collaborate with Identity and Access Management, Enterprise Security, Architecture, Risk, and other partners to ensure compliance with organizational policies.
• Create and maintain technical documentation, knowledge articles, and user training materials.
• Support platform health, performance, availability, and operational stability.
• Develop and maintain automation solutions using native Atlassian capabilities and approved third-party tools.
• Provide guidance and support to users, project teams, and application owners on effective use of Atlassian products.

DevSecOps Delivery Coordination (25%)

• Coordinate delivery activities across DevSecOps programs and initiatives.
• Assist with project planning, intake management, prioritization, and execution tracking.
• Track milestones, deliverables, dependencies, risks, and action items across multiple workstreams.
• Prepare status reporting, metrics, executive summaries, and stakeholder communications.
• Facilitate collaboration between technical teams, business partners, vendors, and leadership.
• Support large-scale initiatives including platform migrations, tooling modernization efforts, and process improvement programs.
• Identify opportunities to improve delivery processes, operational efficiency, and stakeholder engagement.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline, or an equivalent combination of education and experience.
• 3+ years of hands-on administration experience supporting Atlassian products in an enterprise environment.
• Demonstrated experience administering both Atlassian Cloud and Atlassian Data Center environments, including Jira, Jira Service Management, and Confluence.
• Strong understanding of Jira configuration, workflows, schemes, permissions, automation, reporting, and governance.
• Experience supporting enterprise-scale platforms serving large user communities.
• Experience working within regulated environments such as financial services, healthcare, government, or similar industries.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining a high level of customer service.

• Experience supporting or participating in migrations from Atlassian Data Center to Atlassian Cloud.
• Strong preference for candidates with recent Atlassian Cloud administration experience.
• Experience administering Atlassian Cloud Enterprise, including Atlassian Administration, Atlassian Organizations, Atlassian Analytics, Atlassian Data Lake, Atlassian Guard, and Marketplace applications.
• Atlassian Certified Professional certifications, including: Jira Administration for Cloud Atlassian Cloud Organization Administration Atlassian Cloud Foundations
• Experience with Atlassian Marketplace applications, including ScriptRunner and related administration tools.
• Experience integrating Atlassian products with enterprise systems using REST APIs and other integration technologies.
• Experience building dashboards, reports, and visualizations using Atlassian Analytics.
• Familiarity with Agile delivery methodologies and SDLC practices.
• Familiarity with cloud-based technology platforms and SaaS operating models.

The successful candidate will:

• Serve as a trusted administrator and subject matter expert for Atlassian platforms.
• Help drive the organization's transition from Atlassian Data Center to Atlassian Cloud.
• Balance technical administration responsibilities with delivery coordination activities.
• Build strong partnerships across DevSecOps, Security, Architecture, Infrastructure, and business teams.
• Contribute to a stable, scalable, and well-governed collaboration platform that enables teams across the organization to operate efficiently.
• This role is ideal for a candidate who combines hands-on Jira and Confluence administration expertise with strong organizational, communication, and coordination skills, and who is eager to support a large-scale enterprise cloud transformation.

Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position. The typical base pay range for this role is as follows: New York / New Jersey: $91k-171k Non-New York / New Jersey: $91k-154k depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below. Our hybrid work schedule is four days on-site and work remotely one day per week. OpenKyber Benefits Summary We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.

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