Technical Customer Support Manager

job summary:
Seeking a Technical Customer Production Manager for a high growth capital equipment developer and manufacturing client in the Irvine, CA area.

The Production Support Manager would be responsible for leading regional field production support across the West Coast and AZ. Reporting to the US Operations Manager, this role oversees Field Production Support Team Leads and Production Support Engineers supporting advanced and legacy Automated Test Equipment (ATE) platforms, systems, and test fixtures.

Full W2 benefits and company performance bonus available! APPLY NOW!

 
location: Irvine, California
job type: Permanent
salary: $160,000 - 190,000 per year
work hours: 9am to 5pm
education: Bachelors

responsibilities:

• Lead, develop, and coach Team Leads, driving performance, engagement, and succession planning.
• Manage regional headcount, workforce capacity, and technical skill development.
• Establish standard operating procedures and a culture of continuous improvement.
• Oversee execution of contracted support commitments to ensure consistent service delivery.
• Serve as the second-level escalation point to rapidly resolve critical production issues.
• Monitor operational KPIs (uptime, MTTR, CSAT) and apply structured problem-solving (8D, RCA, Six Sigma) to eliminate recurring issues.
• Manage the regional budget, forecasting, and expense variances across labor, travel, and spare parts.
• Drive productivity initiatives to lower the cost of service without sacrificing quality.
• Approve operational spending and build business cases for headcount and capital investments.
• Cultivate customer relationships and co-lead operational business reviews.
• Manage regional escalations and communicate status, risks, and action plans.
• Partner with Sales, Marketing, and Engineering to support service contract renewals and align with global strategy.

qualifications:
Bachelor's degree in Electrical/Electronics Engineering, Physics, Business, or equivalent relevant industry experience.

8+ years supporting ATE or semiconductor capital equipment in high-volume manufacturing environments.

5+ years managing people, including experience leading Team Leads, supervisors, or managers.

Proven experience managing regional operating budgets, forecasts, and service escalations.

Strong stakeholder management and cross-functional communication skills.

Based on-site in Irvine, CA with the ability to travel ~30%

skills:
people leadership,Automated Test Equipment,Customer Success,customer engagement,financial management,Production Support,service delivery,test fixtures

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).


This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.