Banker I Dedham Branch

As a Banker at Rockland Trust, you are a key player in the Retail Branch setting, providing exceptional customer service and expert financial guidance to our clients. Each day, you will use your broad range of financial knowledge and communication skills to address customer needs, ensuring that each customer leaves satisfied not only today, but for years to come. With a positive can-do attitude and a genuine desire to work with customers in a caring and empathetic way, you are responsible for executing the bank’s promises by proactively identifying opportunities to deepen customer relationships, create a positive work environment, and establish meaningful roots in the community. What You’ll Experience Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed. Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need. Recognition & reward: We believe all colleagues should be recognized for their contributions. Training & development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers. Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work-life balance. Our benefits include competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision, and Pet Insurance, 401(k) retirement plan, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more. What You’ll Do Support customer relationship development and transaction processing to assist the bank in meeting its sales and service goals. Accurately and efficiently execute the day-to-day transactional needs of the bank’s client base, including opening and processing all types of accounts (including deposit and loan products), check cashing, balancing cash drawer, performing settlement procedures, and processing withdrawals and deposits for both consumer and business customers within established guidelines and authority. Proactively cross-sell bank products and services to existing and new customers by utilizing the current tools and tracking systems provided. Make qualified referrals to business partners in the areas of investments, mortgage, cash management, etc. Complete the Home Equity application process with customers, communicate and follow up on application requirements and complete the closing process. Achieve individual and team sales and service goals; actively participate in sales promotions. Use a needs-based consultative approach to recommend products or services that will enhance and complement the customer’s relationship. Answer both routine and complex questions concerning customer accounts, products, services, policies, and procedure; troubleshoot customer issues and provide follow-through to ensure resolution. Maintain a solid foundation of product knowledge by taking advantage of trainings as they are offered and completing required trainings within the timeframes provided. Use knowledge, experience, and ability to demonstrate self-service channels to customers, including ATM, Online Banking, and Mobile Banking. Utilize the Salesforce platform for customer interactions, conversations, and follow-up. Create and foster a fun, respectful work environment, in collaboration with Branch Manager. Represent Rockland Trust by establishing meaningful roots in the communities it serves. Adhere to operational, regulatory, and security policies and procedures while balancing customer relationships and risk of loss to the Bank. Assume responsibility for additional reporting duties and responsibilities as required. Required Qualifications Two year degree or equivalent job experience. Minimum 1 year sales experience in a financial or retail environment. Must be or become a Notary Public and NMLS certified. Successfully pass the Level I Business Certification. Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment. Strong verbal and written communication skills. Excellent organizational skills, with attention to detail and accuracy. Strong sales orientation with ability to balance multiple priorities, adapt, and work in a team environment. Ability to work intuitively and find creative solutions should any problems arise. High degree of professionalism and ability to demonstrate tact and diplomacy when needed. Positive approach to interactions with customers and team members. Ability to work within normal office requirements, with long periods of standing and continuous customer support. Ability to lift and carry up to 50 pounds. Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate. Ability to successfully complete our training program. Preferred Skills/Experience Two to four years of teller experience preferred. Benefits & Culture Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall well-being. Benefits include competitive compensation with performance-based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award-winning wellness program, and much more! At Rockland Trust, you'll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Pay Transparency Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company’s good-faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards or stipends. Accessibility & Accommodations We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles. #J-18808-Ljbffr Rockland Trust Company