Product Service Engineer

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life‑saving medicines and more. This is an onsite position located at CTD‑Athens, 700 Olympic Drive, Athens, GA, 30601 USA. Summary Carrier Transicold is seeking a self‑motivated Service Engineer who takes ownership of technical issues and projects from initial investigation through resolution. This role provides advanced technical support for transport refrigeration products and related systems, working closely with dealers, field technicians, engineering, manufacturing, and quality teams. The ideal candidate combines strong electrical, mechanical, and refrigeration troubleshooting skills with clear communication, sound judgment, and a proactive approach to continuous improvement. Role Responsibilities Provide advanced technical support for dealer and field‑reported issues related to transport refrigeration products, controls, and associated systems. Lead technical investigations, analyze test and field data, identify root cause, and coordinate corrective actions. Own assigned projects and support cases by driving progress, setting priorities, and following through to closure. Work directly with dealers, technicians, engineering, manufacturing, and quality teams to develop practical solutions and improve product performance. Create and maintain technical documentation including service bulletins, manuals, work instructions, and knowledge base content. Support field evaluation units, training events, and service readiness activities for new and existing products. Role Purpose Serve as a key technical resource for Carrier Transicold by resolving complex product issues that impact dealers, technicians, and customers. Drive technical issues and projects forward with a high level of ownership, initiative, and accountability. Strengthen product support and continuous improvement through technical expertise, clear communication, and effective cross‑functional collaboration. Required Qualifications Bachelor’s degree or 5+ years of experience in engineering, engineering technology, HVAC/R, diesel, automotive, refrigeration, or a technical field. 3+ years of experience in service engineering, technical support, field service, product support, or advanced troubleshooting. 3+ years of working knowledge of electrical and mechanical systems. Willing and able to travel up to 10% of the year, domestic and international. Willing and able to work on‑call on a rotating basis (approximately once per month) to respond to urgent or emergency operational needs. Preferred Qualifications Fluent in Spanish (written and verbal). Valid driver’s license for field visits, approximately once per quarter. Proficiency with Microsoft Office applications. Experience with Salesforce or other case management systems. Experience in creating technical documentation, interpreting schematics and diagnostic data, and supporting continuous improvement initiatives. Strong working knowledge of refrigeration systems. Demonstrated ability to work independently, manage multiple priorities, and take ownership of projects and issue resolution. Ability to interpret schematics, diagnostic data, and test results to identify root cause and recommend corrective action. Strong written and verbal communication skills in English, including the ability to support remote technicians and communicate effectively with dealers and internal teams. Ability to manage multiple priorities and work effectively both independently and in a cross‑functional team environment to solve problems and improve processes. Pay Range The annual salary for this position is between $64,500.00 and $129,500.00, depending on skills, education, experience, and other qualifications. Other Compensation This position may be entitled to short‑term cash incentives, subject to plan requirements. Benefits Health Care Benefits: Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability: Short‑term and long‑term disability Life Insurance and Accidental Death and Dismemberment Tax‑Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. #J-18808-Ljbffr